I'm not sure where the last reviewer (fairys2012) stayed but we stayed there last week and it sounds like a different hotel!
Before my review let me address some of the points raised in fairys2012 review
We also arrived after 9.30pm and were told the restaurant is closed (it closes at 9.30) all inclusive or not if the restaurant is closed, its closed - not the end of the world
The food at breakfast was excellent the pastries were in no way stale the om;lets and crepes were fresh cooked and plenty of cereal, not sure where fairys2012 found the milk and butter, but all I could find was cows milk (hot for coffee and cold for cereal) and cows milk butter (kept chilled). Lunch and dinner were also very good, the turkey didn't have any feathers on it, and there was ample beef (in lovely stews) and lamb, plus plenty of very, very nice fish, the lamb kebab was amazing, I can't comment on cash cards, we took sterling and changed it at the airport. I cant comment on the kids club my kids are 14 and 17, but all the animators made an effort to speak English and include us if we wanted to be, the only people selling was the henna guy who had a shop in the reception and Bob (one of the animators) who also did henna tattoo's plus the med hotel rep selling tours, no one else cam in or near the hotel. Security was tight with a closed and 24 hour guarded gate at the entrance to the hotel. TV in the room, all I can say is why are you watching it, have a break! And finally fairys2012 the drinks were OK, not brilliant, but you are in a Muslim country where they don't drink, so what can you expect if you want fine wine try the Loire Valley next time, the red was OK the white fine for all inclusive, we bought a bottle of red from the bar one night £3 which was more than drinkable, the beer was very tasty.
I'm sorry fairys2012 that you didn't enjoy your holiday, maybe you never will at these types of resorts.
And now my review!
Hotel - clean and tidy, landings always being mopped, rooms cleaned every day, and beds made up, we even had the mandatory towels dressed as swans (a tip goes a long way on day one!). At either end of the hotel complex were two unused receptions area's, clearly from when this was three hotels, however this made for a great photo opportunity for my daughter (studying photography) or a deserted hotel reception!, the staff were friendly and made very effort to speak English, they are so used to the rude french that they can be a bit off until they realize you are English and then cant do enough (a please and thank you goes so far, as they don't get that from the french), one bar man went out of his way to make traffic light colored fruit cocktails for my daughters every night when they cam e down to use the free (yes free) wifi in the main bar. Again a tip here and there goes so far to secure a good service (I get one dollar bills before I go away to tip with)
Food - Good and plentiful, always a good varsity and something for all tastes, you are in Tunisia in a hotel catering for french, so don't expect sausages and bacon and English food
Drinks - again like to food good and plentiful, beer very tasty (although week, but not watered down) and wine odd, but passable, the kids were happy with the fizzy pop and fruit drinks, and water in abundance, if you want a bottle you have to buy it,m but they will fill one up for free from the water filter for you if you ask.
Grounds - Two lovely and warm pools, we stayed by the quieter one, which was very deep at the deep end, there was a nice bar with drinks and food during the day, again a tip kept a continual supply of fruit coming from the chef and glasses rather then plastic cups from the bar man, the gardeners were always around and the green grass watered every day, sun beds a plenty but get out by 9am to towel some or the good ones will go, I'm an early riser so always had pick of the sun beds
Animation - with two older kids we didn't get involved, we did a bit of archery, but otherwise they left us alone, although would always offer a happy hello when they walked past
Hawkers - two henna tattooists (and we told them that the kids would have henna tattoos at the end of our stay and they left us alone) and one trip seller all based at the hotel, no one from outside came in, we went gift shopping at the small parade of shops opposite and were left to browse in peace.
Overall - a very good hotel with great staff and lovely grounds,m good food and passable drinks, for the amount we paid (for two rooms) we couldn't have expected more, ignore the negative reviews, they are missing the whole point of an all inclusive hotel in a Muslim country coming out the back of a revolution
We were roght round the side of the hotel overlooking the road (and railway) which was much quiter t...
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