Booked this all inclusive 4* hotel through Sunway Travel. It was definitely not 4* at all, I would rate it a 2* at best. We arrived at 12 midnight to be met by the most rudest receptionist and porters we have ever experienced in all our travels. When eventually we were brought to our rooms, what a shcok we got. They were so basic, not 4* standard as we expected, the rugs were filthy and bedcovers had not been changed, we slept in our clothes on top of the covers, a nightmare.. the carpet on the corridors were also filthy. Next morning we called our rep Susan (Sunway) she was a pet, such a lovely woman, she organised to have us moved to a suite, which was basic but very clean and at least it was acceptable. She organised for us to have an iron, (which we thought would have been a standard item in a 4* hotel)
The dining room resembled a canteen, although in fairness the food was not bad, the young waiters at our table were such lovely guys, so it was a pleasure to have them serve us at meal times. The young bartenders were equally as nice and service in the bar was exceptional.
The animation team were a bit much at times, evening entertainemnt was ok. These guys were so much in our face, they became a nuisance by the end of the holiday. We did enjoy our holiday although we had a bad start to ,it, we will not return to this hotel or tunisia for that matter...I hope Sunway Travel appreciate their rep Susan, she was our saviour over there, a lovely person..
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC