My friend and I had been in the hotel about 5 minutes when the manager from the "spa" collered us and asked us out for drinks. After that it was none stop with the various staff and waiters. Do not think my friend and I are the most beautiful women in the world, we are both in our late 40's, married with adult children! We both had several marriage proposals too. Other, older women, staying at the hotel complained about this too. That was one side of the hotel which was terrible but the food was another appauling aspect too.
The food was largely inedible.as it was cold. Even when we arrived as the restaurant opened the food was cold or tepid, if you were lucky. We had paid for all inclusive and it was anything but. We were allowed water, Fanta, Coke, lemonade and larger at meal times only. In between meals there was an all inclusive bar away from the main bar where you could have access to the above drinks, until 11pm. The larger however was only available with the meals and there was a sangria of sorts which was mainly lemonade with a hint on wine and some very soggy bits of apple. You could not access water after 11pm and you were not allowed to bring bottled water into the hotel either. I have been to North Africa before and in fact lived in many parts of Africa and the Middle East as a child so I know full well what the food is like. A lamb tangine, for example should have meat which is so tender it falls apart when you eat it. All the cooked meat served was cold tough and very chewy. The chicken was not any better and they have some strange chickens, the chicken thighs were the size of quail thighs! One of the dishes I tried was a small roll filled with mashed vegetables from the night before wrapped in filo pastry and then fried. It was actually one of the better meals until I bit onto something I thought was a bone. It turned out to be a rusty staple! When I complained, the staff,who previously understood English, understood nothing I said and tried to ignore me. When I insisted on speaking to the manager he tried the same tactic until I started showing other diners what was in my food. I took the opportunity to complain about the standard of the food in general and said I had hoped for tasty Tunisian food and not the slop they had been serving. The manager said he would speak to the chef as as an apology would cook us a traditional tasty Tunisian meal. We got quite excited by this and arrived the following evening in the restaurant to be presented with the left over lunch served over couscous! The only thing it had going for it was that this was the only hot meal we had had all week.
The rooms were not great, on the serface they looked clean but when you looked closely you could see it wasn't. As we weren't in our room much I couldn't be bothered to complain. I did, however, complain about the airconditioning which didn't work. One of the managers told it was switched off. When I asked for it to be switched on I was told it would not be switched on until next year! You couldn't leave your window open either as the feral cats would come in. The hot water took about 15 minutes to get hot and I had to clean the bath out freom the previous hotel guests.
The swimming pool was dirty and again you were not left in peace as the staff kept pestering you to go out with them or to go on day trips. Our husband could easily have got rid of us for a few camels, I'm sure. There was a pool side restaurant which was not open and it was not free to the all inclusive guests anyway.
I had some spa treatments which were fine but the spa area was very run down and needed sprucing up. When we had the hamman and scrub with the Kessa glove I noticed that the same glove was used for all clients. I am a beauty therapist and offer the Hamman treatment in my salon and a clean glove should be used for each client. The therapist was very sweet and I was pleased with the rest of the treatments she did. However, considering it is a muslim country I did not expect to have men walking in an out of my treatment whilst I was stark naked. At one point I was standing naked waiting for the therapist to cover me in mud when the manager walked in and started trying to chat me up. I am not a prude by any means but I was unnerved by this. I know that the Hamman and Turkish baths are not quiet relaxing treatments as they are part of the locals cleansing rituals which can involve family and friends but when it is in a hotel it should be different. I can't for one minute imagine that a man would have been welcome in the Hamman if it was full of local women.
The evenings entertainment was a disappoitment too. The entertainers were Italians and it was aimed at the Italians only. We felt like outsiders the one night we went to see what it was like. There were 3 Italian kids and that was who the entertainment was for really. Even one of the hotel staff said it was too much.
I will unfortunately never go back to Tunisia but will continue to holiday in Morocco which is one of the best places I have ever been. The food is excellent and the people are friendly and respectful as long as you are to them. The Tunisians (men), I'm afraid , in general were pushy and disrespectful. We did come accross 2 very nice Tunisian who were a breath of fresh air as they were pleasant and spoke to us without wanting anything more than a conversation. The women were on the other hand all very nice and chatty.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC