We were taken tothis hotel as part our last day cruise package we brought from our Thomas Cook rep. The cruise was fine, but on return to the coach for the transfer to the hotel we were told that the hotel had changed due to a problem and that we now have to go to laguna.
We were expecting a hotel of at least the same standard we had come from and although we only had to spend a few hours at this dump! it was the worst few hours of our holiday and ruined an other wise amazing week!
On our arrival we were told that the was not enough rooms and although this was not the fault of the hotel, when we refused to share with another couple we did not expect to have the key thrown at us and our passports snatched from our hands.
We took the lift to our room, to find the third floor in complete darkness, rendering it imposible to find the room let alone use the stairs which were pitch black.
Once in the room we were confronted by a bad smell of cigarettes, which as non smokers was quite foul! we would not have minded how basic the room was if it had only been clean, the shower was still covered in soap scum! half the lights did not work and if we want to use the lounge area we would have been sat in darkness!
Another fault with the shower was the reversed taps! ie hot = cold, when we did finally get the water to a suitable temperature to use after a few minutes of use it decided to turn into a scoulding torent! after using the shower my partner could not even dry her air as the hairdryer was all mouth and no action! it made an awfall lot of noise for such a little amount of air.
Another down point was the sound proffing, a cardboard box would keep out more sound! We heard evely flush of the toilet, footstep, TV and person from the rooms above and around us.
When going out for tea we found out that the blacony door did not lock, making the room inscure and left us with the risk of returning to no baggage.
TEATIME, there was 4 warm trays of food surrounded by a lot of yogurt and bread, was not expecting mircles but even this was a bit basic!
Time to leave, all the rooms were ment to recieve a wake upcall 30 mins before the depature! NOT ONE PERSON RECIEVED IT! luckly we had set an alarm and were ready in time. when we went to checkout our room was checked before we could leave and was told that we had to pay for a bottle of water from the minibar! WE HAD NOT TOUCHED THERE MINIBAR! of course i refused to pay!
I was glad to leave this hotel and could not wait to get home, even though i had started the day wanting to stay another week in turkey.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC