My first impression if I can say like that is that many of your personals take there jobs in a very easy way.In other hand I meet very nice and helpful people.
I will remind you the important point I have see in this hotel and which have make me very unhappy.
-On our arrivals the form we had to feel up was only in Russian or in Turkish.
-Hall very dark (light was switch off)
-Humidity on the roof in the main hall
-No offer for the welcome drink
-Menu on the table in the lobbies very dirty
-All the shop in Russian languages I was feeling I am in Moscow and not in Turkey
-Bath room not very clean and older
- Very small pillow
Animation was only in Russian after we complain they make in Turkish and English.
Food and beverages:
-Gin Fizz in Coca cola plastic glass
-Pina Colada with Milch and no test
-All the drink and cocktail are mostly hot and you have to put the ice your self.(normally a cocktail must be mixed in a shaker and with ice).
-Cocktail are note even a bit decorated
-Breakfast very difficult to find a clean table
-in the night you must eat your dessert with the main meals.The table are not clean and service very lazy.
-We arrived in a dirty table one night and ask the waiter to clean the table.We had to ask for a new serviettes and Al's I ask to the waiter to put the forks and niff front of my friends he just reply 'you friend can seat next to you'!!!
-Waiters and Kitchen Chief all the times with Cell phone
-Head waiters playing with cure-dents.
-Waiters toked food in hes hand and start to eat front of us.
No respect between Head waiters and waiters.
-We want to make a reservation for the fish restaurant but the reception just refused us and send us the next morning to the public relation which was again hardly speaking Turkish and no English.
-I had to choice the menu directly and also was not available in English.
I could continue but I do not think is necessary.
I have to say that the resort is beautiful.
Lunch buffet very good
Bellboy very helpful
Thanks to some of the waiter which realised the problem and have been very helpful and offer us a better service.
Do not go there if you are not Russian
- Also Known As:
- Club Hotel Phaselis Rose Tekirova, Turkey - Antalya Province
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