Unfortunately due to the typhoon, our initial 2 nights stay was shortened to a one night stay, and as such, we didn't have much opportunity to experience the full potential of the resort. We were greeted by very friendly staff who offered us cute dragon fruit welcome drinks, even to our little cousins who are locals. Room check in was quick and in fact, we didn't even have to go to the counter. Instead, one of the ladies took our passports, went away checked us in while we sat and relaxed on the couches in the front lobby. The rooms are very spacious with a nice sitting area and a large bathroom which I loved. The pool is quite nice with a view of the ocean. Unfortunately we can't comment too much on the beach due to the debris that the typhoon left behind. The resort has some clean up to do and this can take some time. As for the food, the buffet breakfast offered the best spread of food of any hotel breakfasts that we have experienced to date. Lastly, it's important for me to mention that the people who work at Furama went above and beyond on our last day when we got to the airport and realized that we had possibly and mistakenly threw away an envelope with some money in it. I called the hotel and asked them to check the garbage in the room and they found the envelope. They had a cab deliver the envelop to us at the airport. Not one dollar was missing! And Furama even had a slip for the cab driver to have us sign confirming that we received the envelop. I want to thank you Furama for the excellent and honest service!

We do have a suggestion. I realize that you are going for a rustic European look - but the furniture in the rooms are starting to look a bit aged. Umm, perhaps refresh the look of the rooms with better lighting, new window coverings, flat screen TV and white terry cloth robes. Just some food for thought! Thanks!

My family enjoyed our stay very much.
Despite the difficulties of a Typhoon only a few days before our arrival and a wedding, I thought things were run very well.
I felt the restaurants nearby the hotel were a little expensive (especially with children). However the food at the hotel was fantastic .... Thankyou chef .
I would like to see more free activities for the teenage children, ie games etc run by staff. The beach staff were a little quiet, especially when we couldn't swim due to the water being too rough and the beach closed. I think this is the time when they should be interacting with customers more and getting people involved in activities ...or at least asking them.
The management were wonderful. Friendly and helpfull.
I think this was a nice destination that is great to visit , and will only get better.
It's definitely worth the visit.
Thankyou!!

Furama is a stunning resort. I've stayed in a few around the world but not that many, but was very very impressed with this resort and the vlaue for money you get. It was better than the Ritz Carlton in Bali which was the last reort I stayed in.

The rooms, food, location, scenery, helpfulness of staff were all top notch. No complaints at all. Assume that I couldn't say anything nicer on every topic you can think of but below are the very small things that might be useful for you.

1) Lots of reviews talk about the english skills of the staff: Yes, lots of the staff in the pool bars etc can't speak english too well. But there are plenty of staff at the front desk and even a western staff member or two you can get a hold of if you need. Suggestion for hotel: assign a very good english speaker to work centrally as an interpreter so any pool barman can just call that person when any guest is getting frustrated.

2) Some also mentioned the internet access: In the rooms it is only with a cable. It is very difficult to get working but the IT guy they send can get it done quickly if you want. It costs $10 per day though which makes it a bit of a waste when in EVERY common area it is free wifi which is a breeze. So I just took my computer to the bar or pool any time I needed it just to avoid the frustration and cost. I think the management are well aware of the annoyance of the room internet connections though so assume they will change it at some point in the futue.

3) Room photos on websites: We booked an Ocean Studio (in between "deluxe" and "studio suite"). I think the photo of the "studio" on many websites is the same as the studio suite though as the room we were taken to was not the same set up as the one we thought we booked (based on photo and description (no sofa)). The hotel was only 30% full though and we were upgraded to the "studio suite" anyway which was AMAZING. Ocean views and a couple of comfy sofas for movie watching! All the rooms are very nice but I'm not sure really of the difference between the studio and the studio suite.

4) Spa: We had lots of treatments. Most were excellent. My fiances' nails were painted with flowers which was a novelty she enjoyed and we also had a variety of facials, scrubs and massages between us over the next fews days. All were pretty good but neither of us really liked the massages. It might just be the Vietnamese style of massage (even though it was the aromatherapy one I booked) but it generally is a little painful (lots of intense point pressure and clicking of tendons and the like) and didn't really follow a routine. It was all a bit haphazard and not very relaxing. Pretty minor but worth noting. Get everything else in the spa but if you like your massages to be soft and relaxing then don't get one here (or Vietnam generally I think).

So we had an absolutely wonderful time at Furama (and side trips to Hoi An) and none of the above spoiled that. Just a few things to help you maybe and also Furama who are obviously very attentive to these reviews (and also call people to check they enjoyed everything before they check out).

Enjoy with beautiful beach,and nice room with friendly staffs,and delicous food that you never forget.