We thought splurging on a night's stay at Hakone Ginyu would be a once-in-a-lifetime thing - staying here is not cheap - but after one night, we feel we could do it many more times.
Quite simply, this ryokan is amazing.
The moment we arrived, we were treated like royalty. Staff were super attentive and warm, as are all the other Japanese staff at the hotels, but over here they go one level beyond.
The mountain view at the lobby is magnificent. It is exacly what you see in the photos in the hotel website.
At check-in, the staff asked us if there was anything we did not eat, so that they could customize our dinner and breakfast menu. They did not miss out a single detail.
Next, we were treated to a welcome drink, made up of soy milk, ginger and pineapple. It was delicious. When we were all relaxed and ready, the staff brought us down to our room and gave us a brief overview of the room and facilities, after which she offered us hot green tea in the dining area. The room we booked came with its own private indoor and outdoor hot baths, and it was bigger than what I had expected from looking at photos on the website. It was really huge, something like an apartment.
Dinner was served in our own rooms by a cheerful and friendly, young Japanese lady called Mimei. The food was amazing. Presentation was fantastic and it tasted as good as it looked. The sashimi was really fresh, and the japanese beef was melt-in-your-mouth fantastic. If we had any complaints, it was that they fed us too much!! My wife and I aren't dessert people, but it was so good that we finished everything.
After dinner we took a stroll around the hotel premises, then headed back to our room where we leisurely soaked in our own private hot spring.
The futon beds that the hotel staff prepared for us after we had our dinner were firm and comfortable but we screwed up the air-con setting and woke up in the middle of the night too warm.
Breakfast the next morning was again outstanding and like I said, the chef did not miss out a single detail on what my wife had said she didn't like to eat.
As we soaked in our hot spring a final time, we felt really sad to leave.
After checking-out, we left our luggage at the hotel so that we could do a short one-hour trail around the town of Miyanoshita, and Mimei-san walked us out the hotel and stood at the entrance and waved to us the entire time we were still within sight!!
Unfortunately it started to rain shortly after our walk, so we returned to the hotel where we waited for the rain to abate. And as a final kind gesture, one of the nice staff (think his name was Shiyoda) offered to send us to the train station in his car! We were really, really greatful (the walk up to the train station is short but is a rather steep upslope).
If I do have one complaint, it is that the entire hotel has been made very Bali-esque, perhaps too much so. All the hotel decor, and even the music in the lobby appears to be Balinese. One suggestion to the management might be to play some traditional Japanese folk instead... Nonetheless, the moment the hotel staff waited on you, you knew you were in a japanese ryokan because the Japanese, in my opinion, are the best when it comes to service.
This was the 4th hotel in our Japan trip and our second ryokan in Hakone. It was certainly the best and most memorable stay and worth every cent.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC