It is so unfortunate that I this is my second review for this Place, and it has to be a BAD review!! I stayed at this place around November last year, and I really liked it, I gave it very nice reviews! UNFORTUNALLY I came back and stayed here last week, and the experience was HORRIBLE!!!!!!!!....We arrived here around 3pm. and the guy in the reception tells us with no problem how they are backed up and no rooms are available cause of it....we had just arrived from a 7 hour trip and all we wanted to do was leave the luggage on the hotel room and change clothes and stuff so that we could go out and start enjoying our stay in New York -we always chose to stay at this hotel cause even though is about 20 to 25 minute drive to Manhattan, it does have FREE PARKING, and so far there has not been bad reviews involving bed bugs or anything like that, and we did figure, since the place is far from Manhattan, there will be a lesser chance of the place being infested by bed bugs as most all hotels in Manhattan- Anyhow!...we just looked at each other tired and dissapointed, and then I went out to the car for something, and my friend told me the guy had just told him a room had actually just gotten available....so we pay, and this room was NOT actually in the same place where all the other rooms and the office were, you actually had to drive out, get on back on the road, and about half block away, there was another group of rooms, he sent us to those, and BE WARE!!!! you don't want to stay on those!!! they are just now being renovated, the room were we stayed last time was so much better! and it is on the same complex where the office is, so if he tells you to get on the road and stay on the other complex where the crappy rooms are, say NO!. Well, we were not aware of this, all I could remember was what a great experience I have had last time, and how much I had liked the rooms and the free parking and free breakfast, BUT as soon as we arrived to the farther complex with the crappy rooms, we were upset!!!! you didnt even have to get inside the room to see how crappy and ugly they were!! you could just see from the outside that these were less nice and way crapier!...we had to go with it, it was either take the horrible room or wait God knows how long till a room came available and we were rushy to hit Manhattan so we went with it. We check for bed bugs as we always do, and didnt find any....even though we are not the type that spends a lot of time in a hotel room, my friend did turn the TV. on while I did my make up and he noticed that channels were not working right, they would play for about 6 seconds and then go black and skip....we were SO annoyed at this point!!....the room was HORRIBLE, SUPER DARK! which made our inspection for bed bugs all that much harder!!....horrible horrible downgrade from the nice room we had stayed at last year!!....I was sooo dissapointed!! but we didnt want to waste any time arguing about the room so what ever....ALSO noticed that the refrigerator WAS NOT WORKING!!!!!! to top it all!!!....a working refrigerator was one of our main needs in this place!!!!...they made us feel like second class citizens or something, sending us first to that dungeon of a place, and then the TV. and refrigerator NOT WORKING!!!....We meant to tell the receptionist guy about the refrigerator on our way out to the city, but we forgot for being in a rush. We stayed here 3 nights, by the 2nd day we finally remembered to swing by the office to tell the guy to fix the refrigerator, so we did, and he asked if we wanted to change rooms....Of course that we wanted to change rooms!!!!! but it meant having to inspect for bed bugs all over again in a new room and putting a lot of time on that, and we didn't have much time, so we sucked it up and just told him we would stay in our horrible room, but the refrigerator HAD TO BE FIXED!...we get to the room that night at about 3 a.m. and surprise surprise, refrigerator STILL NOT WORKING!!!....we were soooo very aggravated!!! we could not believe we got such great experience and treatment the first time, and the second time everything just went wrong!!!!!!
The room service people did well, I had no complaints on them, but the people that runs this joint clearly do not care!!....I usually am very flexible, and it takes a lot for me to write a bad review about some place, I am actually positive about things and not very picky at all, but these people were just flat out horrible to us this time and it was just unacceptable!!!!! it really darkened our experience in New York!!!.
I DO NOT BELIEVE I WILL EVER STAY HERE AGAIN, SUCH PITY!!
Stay on the complex of rooms where the office is, if they tell you that you need to drive around the...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC