General Comments: Clean spacious rooms close to the city and airport. Very friendly staff with good breakfast service. The shuttle runs every two hours to the city(last one to and back5pm/5.30pm) and you need to pre book, While we never found it an issue, I am sure it could become one if the hotel was full. Taxi fare to town was the standard 12 ringgit and to airport is 30RM.
Room: Quick check in to very clean rooms and spacious rooms. Bathrooms and toilet were very clean. Two double beds slept two adults and two toddlers easily enough. Although, two large adults may be a struggle. Internet was free but wired and you have to sign for the cable, no issues though. Had to ask for cream as none is provided by default. Can view the mosque on one side and the city on other, the city side does have some traffic noise (4th floor) but we did not find it an issue. Free bottled water was provided every day which was most useful.
Gardens: There are no gardens as such.
Staff: Very nice and friendly staff who looked after us very well. In general in sabah, language can be an issue and while everyone is well meaning sometimes the attention to detail is not the same as well established tourist places. For example, everyday we had to ask for two extra towels. Even though room service found four used towels from previous day they would only replace two. And if you plan on staying there, ask for Redwan as your taxi driver, knowledgeable, reliable and speaks English well.
Food: We only ever ate breakfast which was the usual buffet fare. eggs were precooked and kept, although one could request an omelette. Breads were very nice and there is a wide selection of asian fare and juices etc. Tea/Coffee is served at the table. Only complaint would be that there were specific items listed on in room dining that were never available! We left sabah without ever tasting the coconut pudding because the hotel never had it and we never found it elsewhere.
Family Specific: The place was very kid friendly with the staff helping us out whenever possible.
The kids play area and swimming pools were excellent.
Clean linen, delicious food, shuttle service to the city, good breakfast and friendly staff made it a easy stay.
The higher the floor the less chance of traffic noise.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 July 2012
Thank you for your SueDasai,
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We appreciate your thorough comments on your experience here in the hotel and thank you for sharing them. We hope you’ve enjoyed Kota Kinabalu and Sabah as whole.
We’re glad that the doubles could fit you and your family so perfectly. Feel free to request for extra mattresses if you need next time or even connecting rooms. If it also makes you more comfortable, you may request to shift your rooms to other floors accordingly. The next time you’re town and you request for more than two towels daily, you may let us know accordingly during the check in process and it will be sorted out accordingly.
As for the food and and staff, we’re glad our staff has taken very well of you and your family and rest assured we will let our team know of their job well done. Feel free to utilise the kids room daily when you’re around next time.
As for the Coconut Pudding, you may want to try those around Tanjung Aru Beach Market and there’s a famous one in Tuaran too. If you need help getting to these places, try and ask our Concierge staff and I’m sure they’ll be more than happy to assist you.
We hope that you will give us another opportunity to serve you and your family better in your next visit to Kota Kinabalu :)
This response is the subjective opinion of the management representative and not of TripAdvisor LLC