First of all, I'm a Kuching resident. Due to some unforseen circumstances, I had to stay at the hotel for a week. I had booked a junior suite using corporate rates given to my company. Upon check-in at 12pm, the room wasn't ready. Returning again at 4pm, the room was STILL not ready. The staff were kind enough to upgrade us to a Premier Room at the Junior Suite rate. Yes, the premier room is much bigger than than the junior suite. It has a separate small dining area and a separate sitting room. Very comfortable. However, the wooden floor tended to be dusty and the finishing of the room (and building in general) left much to be desired. The house keeping staff need to be trained better (or maybe they just lack staff). We left the hotel at 6.30am every morning and on a certain day, the room was yet to be cleaned at 5pm when we returned. The staff tend to be very stingy with refreshments - only 2 tea bags and 1 coffee sachet per day. You have to keep asking for more. Local gossip has it that the owner has sacked numerous management staff and service staff. I guess that accounts for the bad service. It is out of town, too!

Stayed for 3 nights, it is located near the airport, but far from the city. There were good and bad points:

Good:
1) The hotel staff were polite and friendly
2) The room was cozy just like other Starwood hotels
3) Good security – The lifts can only be accessed by using room card keys

Bad:
1) For consecutively 2 days, I left the hotel room in the morning with the “Please clean room” request card hanging on my main doors. But when I return after 6-8 hours, the request card was still hanging there and the room was not cleaned. I don’t know whether they accidentally missed out my room, but for consecutively 2 days was definitely unacceptable, I think any 3 stars hotel can do a better job than this.
2) The TV had no sound, I had called and asked the technical staff to come and fix it, but the problem persisted.
3) Nobody answered the calls for guest service and housekeeping after midnight. I think they were sleeping well with sweet dreams.

I did not enjoy my recent stay at Kuching's four points. I usually don't post comments, but this hotel deserves a long list of warnings to its potential customers. I would sort my disappointment in three categories: location, finishing, maintenance and cleanliness. With one suspicious exception (The pool is lovely and has fastastic view where we can enjoy sunset of Kuching: the pool is actually facing south, is enclosed by a wall, on the other side of which is a truck park...), even the positive comments on this page agree on those shortcomings.

Location
The hotel is remote from the city, which I knew, but instead of the resort-like retreat in the middle of lush green promised by the web site, it is actually a non-descript office building in the middle of an equally non-descript suburb squeezed between a highway interchange and a truck park. The only green to be seen around are the hotel colored windows and the metallic roofs of the shop houses across the road.
Any discount you can get will be spent on taxis getting in and out.

Finishing
The minute I stepped in the lobby, I felt this building was only a decor for the entertainment of the local notability. As a matter of fact, I later learned from one of my taxi drivers that the owner (and builder...) of the hotel has done this only for the wedding of his son in December 2008.
The finishing is horrible. Anything that should be aligned is slanted, often by more than 15 degrees: the tab cover in the shower, the door hinges in the shower, the power plug covers in the lobby, etc. The ceiling was obviously painted after the room was finished, there are paint drops on the walls, and even on the armchair! There are very visible shock marks on the bath tube and on the table below the sink. The plastic protecting sheets on the very few hanging knobs in the bathroom have not been removed. Some floor titles are dented.
By taking delivery of such poor construction (and apparently by delivering such poor construction, as it appears that the owner of the hotel is also its builder...), the management has clearly indicated the low level of quality it has set for itself.

Maintenance and cleanliness
Obviously, the same low level of quality applies on the day to day management.
When we reached our room, the sink was clogged and had obviously not been cleaned before our arrival. Dust had accumulated on every single horizontal surface. The desk was sticky. The bed sheets were itchy the first night. A fresh change on the second night still sported stains on the pillows. Tea marks on the titled floor stayed for three nights. Although I only managed to attenuate them on the last morning with water and a towel, I am sure that a few drops of bleach would have taken them away. A few treads torn from an old short on the morning were still on the carpet in the evening...
The rain shower worked only once after insisting that someone fixed it, but the next shower it was not working again. The hand shower only let a small dripping out of the shower head, fluctuating suddenly between cold and boiling. On the other hand, the toilet flush abundantly leaked for the whole stay.
Stools are stored below the side tables, and have never been drawn out for a vacuum cleaning, as the accumulated dust testified.
The corridor to the swimming pool was flooded. A guest who ventured there through the restaurant told me that the water was not clean and that the garden was not finished, just a big patch of mud.

On the plus side:
Comfortable bed if you ignore the uncleanliness of the sheets.
High ceilings that make the rooms very airy.
Excellent equipment in the gym (although the staff does not really know how to open the door and the entertainment does not work).
Quite friendly staff if not industrious.

Tellingly, the clerk did not ask if we had a nice stay upon check-out. They know how their hotel is run and don't really want to hear about it.

Almost like an airport hotel, this 4 points is only 5 minutes from the airport. After a few days driving around, I reckon this is 1 of the most modern looking buildings in Kuching. Only 4 months old, it at first looks like a new Le meridien or W, but the gleam is pretty superficial. The room is trying to be minimalist modern with frosted glass and light wood. Somehow the wooden floor feels dusty and the toilet flush and shower hot water doesn't quite work well. I stayed in a nice suite with seperate living and sleeping area, and 2 plasma screens and 2 workdesks with internet. However, 1 of the plasmas and internet connection don't work well. Breakfast has a great range, but the quality is pretty so-so. The room, hotel decor, little touches try to be a little "funky" like the W or the new le meridiens, but somehow on a lower budget. Certainly worth a try if you're in Kuching, and I hear it's better than the much older Hilton downtown