My 2nd trip to Maldives and wanted to stay in a different resort this time around so I chose this resort as I had stayed in another of their resort last year when I was in Bhutan. Was happy with the level of service I received when I stayed in Paro, Bhutan last year so I thought that I would received the same level of service in Cocoa Island, but boy, I was so wrong. The level of service was way below my expectations especially when it is under the same chain of resorts.
Firstly, let me starts off with the suite. For the price I had to pay, I definitely didn't get the value for my money. The room was large, but very basic. The bed was comfortable, but the sheet and duvet were coarse and rough that it made my skin itchy. For a 5 stars that costs USD700+ a night, I definitely expect the sheet and duvet to be soft and smelling nice instead of the smell of detergent. The bathroom size is reasonable, but it was so basic that the bar of soap looks like it was supposed to belong to a cheap hotel rather than a 5 stars resort that charge exorbitant rate for the suite. To add further to the above, there were leakage near to the sink in the bathroom. And furthermore, the suite I was given did not have a sunrise or sunset view!! How could that be possible??
During my last stayed in Anantara Dhigu (which was slightly cheaper), I got an over the water bungalow with the sunrise view. It was gorgeous. The bathroom was huge and impeccable. Comparing to Cocoa Island, Cocoa Island is not on par with Anantara at all.
Secondly, the customer service was totally lacking in Cocoa Island. What I experienced in their resort in Paro, Bhutan couldn't be found in Cocoa Island at all. The staffs were not friendly. I don't really know how to describe it, but I wasn't made to feel very welcoming at Cocoa Island compare to Anantara Dhigu. At Anantara, I felt like I was their friends. I felt at home staying in Anantara. Another reason I love Anantara is because the level of service is consistent throughout all their resorts. I had stayed in 4 different resorts under Anantara chain in 4 different locations and they had never failed to impress me with their consistency in their level of service quality, customer service oriented attitude, friendliness and attention to details. Their effort to make the guests felt at home was exceptional. So far, I have yet to find a fault with Anantara yet. At any given time, I would not hesitate to recommend Anantara to my friends. But as for the Como chain (the owner of Cocoa Island), I'll ask my friends to stay away because it is just not worth the money!!!
Lastly, the breakfast buffet selections were limited. I'm staying for 1 week (still here until 25 May) so I'm beginning to get bored with the breakfast selections. The price for the food a tad more expensive. Luckily it tasted delicious or else it would surely upset me further.
To sum up, I would not suggest this resort to any of my friends who want to visit Maldives. I'll ask them to try Anantara Dhigu instead. My gf who is planning to return to Maldives with her husband and kids, I have told her to stay in Anantara in her next visit and not stay in Cocoa again. Anyway, I'll definitely think twice in the future when it comes to the resorts under the Como chain because they have not shown and proven to me that they were able to deliver the same level of service during my stay in Cocoa Island vs what I experienced in Paro, Bhutan. Cocoa Island just failed to deliver!!
- Also Known As:
- Cocoa Island Hotel South Male Atoll
- Cocoa Island Hotel
- Cocoa Island Maldives
- Cocoa Island
- Hotel Cocoa Island
- Cocoa Island By COMO Maldives/South Male Atoll
- Official Description (provided by the hotel):
- Cocoa Island by COMO is a private island in the Maldives and offers measured simplicity in its design. Wrapped in white sandy beaches and clear turquoise waters, Cocoa Island is in close proximity to some of the best dive sites in the world. The tranquil setting is enhanced by the understated elegance of Cocoa Island’s 27 rooms, which resemble local dhoni fishing boats and feature direct access to the shallow lagoon. Ufaa, the resort’s restaurant, serves fresh local produce and seafood cooked in the Keralan style, while Faru bar overlooks the pristine infinity-edge pool. Cocoa Island’s spa, COMO Shambhala Retreat, offers rebalancing treatments, including Ayurveda, reflexology and a range of recuperative massages and facials. ... more less
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