I travelled with my wife and two children (3.5 years and 10 months) in early June. We stayed for 10 nights and the weather was fantastic, save for two days when it was cloudy or wet. It was breezy, but when the sun came out, the wind was not really noticeable and in any event was refreshing. We've been lucky enough to stay at some excellent hotels and The Residence met our expectations given that this was our first long-haul family holiday as a four and in light of the research we had done. Huvafen Fushi The Residence is not, but (a) the (standard) rooms are clean and spacious (we had ground floor interconnecting rooms); (b) the service was excellent; (c) the food was surprisingly good (especially The Plantation); (d) the spa was world class; (e) the gardens were very well maintained; (f) the beach was wonderful and virtually empty.
The hotel was remarkably quiet (low season) so there was only ever a handful of people by the pool and the weather fine so I would recommend this time of year to travel, especially if you have a family under school age and like to find a competitive package.
We used the hotel Range Rover on one of the cloudy days to see a little of the island and would strongly recommend this.
If you are travelling with a young family, especially babies/toddlers, do not hesitate to stay at The Residence. The menus include the option of baby purées and the hotel provides sterilisers and Weetabix on request! This doesn't appear to be a hotel with guests who turn their noses up at children. We didn't use the Kid's Club given that it was so quiet, so can't comment on that, although from the outside it looked great.
A few further points to note: (a) WiFi is not free in the rooms; (b) free WiFi in the bar doesn't really work; (c) the beds and pillows are not especially comfortable; (d) the drinks are not really any more expensive that you would expect from a hotel like this (if you choose to say at a hotel like this you can probably afford to pay for drinks in any event); (e) check in/out was very efficient (unlike our experience at Al Qasr in Dubai); (f) VIP cards are essential if you have a budget or are not on a full board rate.
One negative to note in particular (which is minor in the grand scheme of things) is the fact that The Residence is failing to control birds pecking at the breakfast pastries and not wiping accidental sparrow poo from the (breakfast/dinner) tables and chairs. This is not acceptable, in my view, from a 5* luxury hotel, wherever it is located. The sparrows may not be so prevalent at breakfast when the hotel is busy, but that's not the point.
Overall, we had a wonderful family holiday and this is down in large part to the friendly and attentive staff, good food, reasonable value, great accommodation and facilities, tranquility and beautiful Mauritian sun, sea and sand.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 July 2012
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We sincerely thank you for having chosen The Residence Mauritius for your holidays and also for taking the time to share your comments on Trip Advisor. Your feedbacks are so important for us to evaluate and improve our service quality.
It was an immense pleasure to have you at The Residence Mauritius and we
are very pleased to read your full appreciation of an enjoyable stay.
We wish to reassure you that an action plan has been implemented to rectify those areas that need improvement
We reiterate our thanks for your trust in The Residence Mauritius and look forward to having the pleasure of welcoming you back.
Thank you and kind regards,
Rooms Division Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC