We stayed at this hotel end of June 2012 to beginning of July 2012 (7 night). The gardens and the beach are lovely, the rooms are ok for 5 star but not out of this world. However there are definitely some features which do not make this hotel a 5 star, there are no lifts whatsoever so you/the porter have/has to carry luggage up flights of stairs which is inconvenient and soar to the eye. Furthermore it is impossible to use the jacuzzi and steam room unless you pay for a massage in advance per person. I believe that the steam bath and jacuzzi are part of the hotel experience and should definitely be included in the price especially with regards to a hotel portraying itself as a five star. The food is ok, definitely not wow and restricted for people who do not eat fish, or are not too keen on oriental food, since most of the days the food is heavily based on the orient feel and the only a la carte restaurant there is serves fish.
The hotel is quite a large one, yet no upgrades are given to honeymooners despite the note from the agent. Having said this, sweet surprises are left in the room such as swan shaped towels and petals, and complimentary water on a daily basis.
During carnival, we were stuck in traffic for 4 hours in flic-en-flac due to inefficiencies that surround this country unfortunately, it was the euro final and no arrangements were made by the hotel to take complimentary supper at least from the buffet area to our room since no televisions are provided in the bars and whatsoever. They told us they were just going to extend the supper time by some 15 minutes but that was it. We understand that there was no fault of the hotel in the carnival traffic, but then again it was a clear national circumstance which hindered us from being on time for supper,
Else staff are really nice and polite, they have given my husband a birthday cake and a card which was greatly appreciated. They always tried to accomodate our requests as best as they could. There was also an invitation to complimentary cocktails which was a really lovely gesture. Also the welcome drink was really nice.
All in all the hotel is lovely, but definitely not outstanding.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dear Sir, Dear Madam,
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Thank you for this comment left on TripAdvisor.
Being a beach resort with only first and second floor we unfortunately do not have a lift and we are sorry that this felt like a negative aspect of your stay. Concerning the Spa issue, in fact we have a So Spa which offer a lot of exclusive services such as the Spa by Night and the music pool, we cannot offer free access to the Jacuzzi and steam bath as the space available would not be suitable for all hotel residents.
We hope that you enjoyed the Ming Court restaurant or the teppanyaki tables where you can have a marvelous experience of Chinese and Japanese fine cuisine.
Thank you again for this comment as each of them help us to improve our services and we really hope to see you again at the Sofitel Mauritius L'Imperial Resort & Spa.
Please do not hesitate to contact us directly if you would like to talk about your experience firstname.lastname@example.org
Very best regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC