Let me start with the good..because it could have been all good...even though it was a 2 hour drive from airport to hotel and we knew this, it was like taking a tour, the rep was a fantastic guide. If you go at night..not so great.They are building a new airport closer by 2014 apparently. The hotel was clean, the pool areas were always being cleaned and monitored. They have a quiet area and a party area..yay! It was eerily quiet all week til Friday(when locals come in)..this was also great! We have pics of just us and loads of empty chairs...at the end of February. The food selection was also good, the usual buffet with many choices. The night shows were average, the basic fun and kids show and then a song and dance thing...they are very proud of it. The bar guys are nice and friendly.
The bad: After a 2 hour delay at the airport we arrived at 2am and the hotel staff made us walk with our luggage around the whole resort then told us we had 15 min to grab a bite that they held over in the buffet..thanks..then we got our room cards and yep we had to walk with our bags alll the way back to the front area to our room..which I specifically requested lower due to a leg issue...nope got the top floor walk up...I wasn't pushy enough and they refused to change it til the next morning..that done, we had them come in and change the fridge, air conditioning, add a clock, fix the towel rack and sink...but they did it and right away. Next if you don't make the first morning meeting(cause u were tired and changing rooms) you miss going next door to the 2nd largest pool in the world..but we went on our own anyway. Then I got food poisoning, the worst case ever..30 hours in bed...on site doc came and prescribed life saving stuff, but no hotel rep or Sunwing rep ever came to see how I was, if not for my husband I would still be there dead. All I wanted was a Canadian hospital.(On the flight home, there was another person running for the bathroom many times, poor guy). The beach was nice to lay at and we went in the water til we heard about the sewage coming thru the channel beside it and some unsavoury water species...after that we swam in the pools only.As a couple we felt safe walking the grounds. At check out time, we left our bags at the front area and as the buses were arriving a big truck pulls up and they start loading all the bags into the back, us Canadians like our 'stuff' and were worried, the rep laughed and rolled her eyes and said it was fine, they would drop it off at the airport before us and we would get it there. uh huh...once at the airport, we look out and there the bags were sitting all by themselves out on the sidewalk...as the last bus in we were lucky to get them...wow
I just found the front desk and Sunwing reps to be rude, they had a disgusted attitude towards us "rich & spoiled" ...which we're not but to them I guess we are...I understand the country is poor in some areas but we all have to work and I know I have to smile at my job.
If I hadn't gotten sick, I think it would have been a pretty good trip despite it all.
building with elevator, not a ground floor, ants
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC