I just returned from Guilin, China. The scenery was breathtaking...lush greenery, misty mountains and rich heritage. Unfortunately, I was totally disappointed by my 5 days stay in Elan Inn, Guilin. I booked a room via Expedia website and my Chinese friend even called up Elan Inn to re-confirm the booking plus airport transfer to the hotel in Mandarin.
We arrived at Guilin International airport at about 1.35pm and no staff from Elan Inn came to collect us. With the help of an airport staff, we rang up the hotel to check if someone was really going to collect us. They said, they would come for us but never did. On top of that, they lied that they had made a trip and it was our fault for being unable to locate us.
We finally made our trip back to the hotel using an airport shuttle bus. I had booked a Deluxe twin room and it seemed they had given that to someone. We had to settle for another twin room. The shower didn't work properly...water gushed out constantly. The towels were not clean. We didn't think of making a big fuss due to the language barrier.
Hotel staff spoke no English so I had to communicate in Mandarin with the help of my lonely planet Mandarin phrasebook.
On our second day, we were locked out of the room (the magnetic security card to the hotel room did not work properly). We were locked out of the room thrice throughout our holiday. Furthermore, they accused us of dirtying the towels and snarled RMB 25 for the towels. That was totally ridiculous!
The chambermaids did not even bother to clean our room. They did not change the bedsheets, towels nor clean the toilet etc. I was disgusted by their service!
On our final day, when we wanted to check out of the hotel...we requested for a taxi service to the airport. The staff called for one and quoted us RMB 80 to take us to another hotel (to catch the airport shuttle service to the airport). It would have only cost us RMB 10
The worst thing about this hotel is that the security guard and front desk counter staff worked hand in hand (especially non-Mandarin speaking guests) with taxi and another transport drivers (similar to that of a Tuk-tuk from Thailand and Baji from Indonesia) to rip off guests. We were harassed by this particular driver constantly throughout our stay at Elan Inn. I reported about him to the front desk staff but they did nothing. He constantly hung outside the hotel on a daily basis to bug us.
The hotel might be brand new and ten minutes drive away from the city centre but their service stinks. I will never recommend this hotel to anyone even if it is affordable and easily accessible to places. The front desk staff and security guard of Elan Inn are all conmen and women.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC