We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
£55
Fully refundable before Sat, 6 Apr
Get rewarded with One Key
Booking.com
Agoda.com
£50
No booking fees
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (1,548)
Filter reviews
1,548 results
Traveller rating
558
714
201
46
29
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
558
714
201
46
29
Show reviews that mention
All reviews south building convention hotel decent variety train station bath shower swimming pool chinese restaurant the hotel staff business trip room was large western options stayed for one night per day night's sleep ikea floor soco
Selected filters
Filter
Updating list...
104 - 109 of 1,548 reviews
Reviewed 7 October 2015

Location: In a very nice and modern part of Kobe. Convenient located near a train station. (5 stars)

Staff: Very friendly and formal - like in other 5-star Japanese hotels. (5 stars)

Room: I was put up on the 22nd floor facing north (the mountains). The view was awesome. The room was spacious with a king bed and a sofa. Given the shape of the building (like the cross-section of a fish), certain rooms would be shorter. I was lucky to get one of the longer rooms. The room amenities were modern and well maintained, meeting the standards of 5-star Japanese hotels. The bed was very firm which was ok for me but may not be for some. The bathroom did not feel small by Japanese hotel standards. (5 stars).

Restaurants: I was offered 3 breakfast places. I chose the one at the 30th floor. The food spread was about 50% international and 50% Japanese. Very acceptable. But the views were so stunning of Kobe city and the Bay that one quickly forgets about the food. (5 stars)

What's wrong then about this hotel?
1. Use of the gym is NOT free. From 7am to noon it will cost ¥1,200 and after 12pm, it will cost ¥3,400 to use. (Same policy applies for the swimming pool, although the prices are slightly cheaper after 12pm).
This policy of charging for the use of the gym for hotel guests is so prehistoric. (0 stars)

2. The hotel provides a cool Japanese cordless iron for use. However, the ironing board provided to me was the strangest (and most awful) shape - slightly larger than 2 feet by 1 feet piece of cloth-wrapped board, meant to be place on the table with no supporting legs. Needless to say, ironing was awkward and inconvenient. The worst ironing board in all my travels. (0 stars)

Will I stay in this hotel again?
For the views and location, yes. But very likely I won't if I can get to stay at the Sheraton or other international hotel brands where I get normal services like a normal ironing board and normal cost-less access to the gyms.

Room tip: Ask for a higher floor if you wish to have good views.
Date of stay: October 2015
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Duke_Singapore
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PortpiaHotel, 支配人 at Kobe Portopia Hotel, responded to this reviewResponded 10 November 2015

Thank you for staying at Kobe Poetopia Hotel and taking your time to write a review.

We apologize to you for the inconvenience of iron and gym.
We use your advice as reference to improve our service.
We are happy to hear your honest opinion, and we ensure that we will be more good hotel for you. We are looking forwards to welcoming you again.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2015 via mobile

This is my second time stay in Portopia Hotel Kobe together with my team and we agree we looks like rich people because this hotel really treat us like prince and princes. Every body and every room do their best for us. I always love kobe portopia hotel and the "western one" the staff with blonde hair who help me by speaking in english, very helpful.
For next march 2016 we will stay in this hotel. Again!!
Arigatou!!

Date of stay: April 2015
Trip type: Travelled on business
Thank Iskan D
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PortpiaHotel, 支配人 at Kobe Portopia Hotel, responded to this reviewResponded 27 October 2015

Thank you for staying at Kobe Poetopia Hotel and taking your time to write a review.

We are very happy to hear that it was second time for you to stay here and you really enjoyed spending time with us. Since we promise that we continue offering excellent service and rooms to all guests, we hope you and your friends to come back here whenever you want to spend your time feeling like a prince and princess.

We are looking forwards to welcoming you again 2016.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2015

The Portopia hotel is located on Port Island which houses various offices, educational insitutions, hotels and the International Conference centre. I was attending a conference so it was a perfect location, although its true that the Island itself is rather dead nevertheless the Port-Liner monorail to the centre of Kobe goes from immediately outside the hotel and takes 5-10 mins. The hotel itself is large and high quality, there are several good excellent restaurants and good leisure facilities. Having breakfast in the Sky lounge restaurant on the 30th Floor was a great experience. The rooms were a good size and well equipped and also had a fantastic view. If you need to be on the Island this hotel is ideal, if not its certainly still worth considering.

Date of stay: September 2015
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank DavidMurphy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PortpiaHotel, 支配人 at Kobe Portopia Hotel, responded to this reviewResponded 12 October 2015

Thank you for staying at Kobe Portopia Hotel with us and taking your time to write a review.

We are so happy to hear that you felt convenient for staying our hotel to attend the conference. As you know, there is a big international conference centre just in front of the hotel, and many large banquet rooms inside the hotel including Portopia Hall which holds up to about 1700
people. We usually hold many conferences every year, and we enjoy welcoming many guests coming from foreign countries.
Also we hope that they can find good places in Kobe and in Kansai area during their stay, and we are expanding the shuttle bus service to acsecc to city centre. In Kansai area, there are so many beautiful places, espacially old town in Kyoto, and you can go there by train from center of Kobe with only one hour.

If you have an opportunity to come here again, we are looking forward to welcoming you and helping you to enjoy your stay in Japan.

Thank you for your kind review. We appreciate you very much.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 September 2015

The rooms are spacious and nice. The staff is helpful. There are several restaurants in the hotel and also nearby. There is a very nice view of Kobe from the restaurant in the upper floor. The hotel is not at a city center. There is a reasonable shuttle and train transportation.

Room tip: upper floor for a nice view.
Date of stay: July 2015
  • Trip type: Travelled on business
    • Location
    • Rooms
    • Service
Thank fnfrucht
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PortpiaHotel, 支配人 at Kobe Portopia Hotel, responded to this reviewResponded 8 September 2015

Thank you for staying our Kobe Portopia Hotel with us and taking your time to write a review.

We are very happy to hear that you were satisfied with our room, restaurants,and city view. It is sure that the hotel is apart from city center, but we have free shuttle bus service and we can provide you nice scenery of city and sea side.

Thank you for your cooperation, and we are looking forward to welcomeing you again.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 August 2015

The hotel is located in an island with shuttle every 20 minutes to Sannomiya station and Shin-Kobe station, 30th floor top view is fantastic, and shuttle is very convenient. The iMinamikoen park is decent for a morning walk. Walking distance to conference center. The stuff is very friendly, the room are big. The restaurants in 4th floor are great!

Date of stay: August 2015
  • Trip type: Travelled on business
    • Value
    • Rooms
    • Service
Thank eehey
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
PortpiaHotel, 支配人 at Kobe Portopia Hotel, responded to this reviewResponded 6 September 2015

Thank you for staying our Portopia Hotel and taking your time to write a review.

We are very happy to hear that you really enjoyed your hotel life with us. As you said, our hotel is in the island which has several large parks and wide roads, and many guests enjoy running and walking around the hotel in the morning with good feeling. On the other hands, you can see the beautiful righting of Kobe city from high floor of our hotel in the night. When you would like to be relaxed in the place apart from the noise and bustle of city, and see the nice night view with romantic atmosphere, we always welcome your visit.

Thank you for your positive review, and we are looking forward to serving you again.

Best regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews