Our company made a new-year trip to Kuala Lumpur to relax and enjoy this city, however, it was ruined by this hotel. Couldn't enjoy anything at Vistana Hotel. The location, well, was quite good, very close to LRT and Monorail station where you can jump on and ride to everywhere in the city. However, it was noisy at night (maybe all day) when you need to sleep.
The rooms were small, simple and not really good. They didn't provide mineral water in rooms, while it's free at every 3-stars upwards in the world. If you would like to have a bottle of mineral water, they will happily charge you 7 ringgit (US$2.2) for each one. OMG!
The staffs were not friendly, helpful at all. They spoke a very bad English, used to save their smiles, don't know why. The pool is ugly and no one swam there during our stay. The breakfast was very bad, poor quality and quantity.
One more thing, even though they stated on their website that Wi-fi is complimentary but when we checked in, they said that it wasn't free from Jan 1 and their website has been not updated. So bad!
Don't stay there if you don't want to get full of disappointment. It's not a 4-star hotel, but less than 3-star one, may be 2.5 only!
- Official Description (provided by the hotel):
- The Vistana Kuala Lumpur is a 364-room hotel strategically located within the hub of Malaysia's capital city. Conveniently at our doorstep are key public transportation services, including the Ampang Rail Line (formerly known as STAR), and KL Monorail as well as the KL Hop-on Hop-off double-decker city tour buses for hassle-free commuting. You'll find easy access to: Major conference venues such as the Putra World Trade Centre and Kuala Lumpur Convention Centre Extensive shopping facilities at The Mall, KLCC and the Golden Triangle Key roads leading to various business and manufacturing centres In the Klang Valley The National Sports Centre in Bukit Jalil Kuala Lumpur Performing Arts Centre (KLPAC) KL Sentral station KL Monorail station ... more less
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