I was here for business as well as vacation with some mates from Australia. Its a great hotel and close by everything. Near Makati for my work, Robinsons mall right around the corner, Aquariam and amusement park nearby.

What I liked about it:
The location is great, right in the midlle of Malate.
You have restaurants, bars, shopping center (Robinson Place), tourist attractions within walking distance.
Check in was smooth with very courteous staff.
The room was nice and I liked their huge buffet breakfast on the top floor. Great views of Manilla up there and a charming little patio.
I found the rate was cheap. We were able to check out late (5 pm) but had to pay an extra half-day rate.
That was not a major concern as I knew it from the time I reserved. About that they promptly answered my emails.

What I didn't like about it:
The all place looks old and aged.
We were woken up at 7:30 in the morning by a lady asking if we had some laundry...
I've never seen that before, that's useless and very annoying.
Also they charged us a small amount for printing our boarding passes (2 b&w sheets).
I found that irritating for a hotel that category.
Not that the price for this service was expensive, but it should be free!
Come on they don't rely on that to make their place profitable...

Overall a average, mixed experience, I'll try an other place next time I visit Manilla.

My family and I stayed here for 2 nights and I only have the nicest things to say. The facilities and amenities exceeded my expectations but nothing can beat the warmth and friendliness of the staff. They have their way of making you feel important . I would like to make special mention to Ms. Hilda Balais,Guest Relations Officer, who handled our reservation and arrival with utmost efficiency. She really made sure that we would have everything we wanted with all the comfort but not compromising our pockets. She even went all the way to make my husband's birthday a truly memorable one by orchestrating a surprise with the staff of the Pacific lounge. The thoughtful gesture made us all teary-eyed. This hotel is by far the best!

I love the Pan Pacific.. I should be honest, I dont stay in many GENUINE 5 star hotels, so some things were new and exciting for me and other business travellers may find them quite normal. Also, I was on work and work paid and I didnt even look at a bill, so I cant really comment on prices, but here goes:

the rooms are large, with free Internet all the tv channels you could need, tea and coffee making etc. Nice big bathroom with a proper bath as well as a really nice shower.

The staff fall over themselves to be helpful and as in most of Manila there are LOADS of them. it seems like every member of staff has an assistant to help them, doubling your chances of getting what you need. I have a white Mac Book and it was really dirty after my travels. I mentioned it to the room service guy when he came to 'turn down' my bed and 5 mins later he came back with a towel and alcohol spray to wipe it down!

I love the turn down service.. Ive had it before, but here they leave little treats by the bed and their skills with bed sheet are like watching an Origami expert in action - I didnt want to mess it up!

The food is great. OK, its hotel food and not exactly michelin starred, but it tastes good, the portions are decent and there is lots of choice. The Sushi restaurant downstairs is lovely. But the highlight has to be the buffet breakfast.. It's HUGE.. let me try to give you an image: sushi from Japan, currys from India, bacon and eggs, an omlette station where you choose ingredients and they make it for you, pancakes, every kind of fruit under the sun, a daily roast (I know it doesnt sound right at breakfast but as a big time carnivore I loved this), choice of teas (including Lady Grey, which you dont find often!), juices, cereals.. I could go on.

Then there's the view! The restaurant is on the top floor of the hotel and you can see all of Manila.

Even though it was a large hotel, I felt like they knew me and were looking out for me, which is nice because in some places your just a number.

The area isnt great, but Im not fancy. I loved getting on the metro and exploring the city. The big shopping centre nearby is a good start. On the street outside there are lots of 'touts'.. theyre not bad guys. I got drunk one night with a few of them in a cheap local bar and they paid for themselves and didnt try to make me buy anything. I went with one of their friends to a shooting range where I could shoot all kinds of handguns for a reasonable price.. For someone from the UK, this is a real treat! Of course many business travellers wont mind the location as its near the red light district, but if you turn left instead of right out the door you dont need to see that!