Upon arriving at the hotel we were impressed with the pretty location (pool beach etc) we had a normal room (not the annex which we heard from several other vistors is AWFUL) and the room was nice, (not 5* but we werent going to complain for having a reasonable deal).
HOWEVER this contentment with the hotel was short lived, 24hours into our 7day holiday my boyfriend became ill, and this lasted the remainder of the holiday. It even resulted in going to the HOSPITAL imid-week in which he spent a day in the hospital on a drip!!!!!
The doctor seemed sure it was food poisoning which considering we had paid all inclusive and with the hotel being in such a rural location was a massive concern.
We took our complaints to the hotel manager, (took a while to be seen to as we were behind another family of adults demanding to leave the hotel). His first reaction was to suggest my boyfriend to "go easy on the alcohol"!!!!!!!!!!!!! He hadnt had 1DROP of alcohol! we were greatly insulted at this remark and the hotel took no notice of our food poisoning complaint even though chat went around the pool of other people ALSO FALLING ILL or knowing someone who has.
We felt completely ripped off and conned by this hotel and I am shocked it is still running to be honest, certainly with such a manager who is happy to allow many people to become ill and refuse to take responsibility and suggest that those who are ill to be hungover!
This wasnt a holiday...it was a nightmare!
- Also Known As:
- Etap Hotel Altinel
- Etap Hotel Torba