My family had always stayed at this resort since I was a child. After I graduated school we didn't go for a few years. But we all got back together this year & took a trip. Well, I can't say I don't like it b/c I do. What I can say is the staff is not so friendly. Like I said I have been many a time b4. Well, this time was different. We had a problem with the air circulation in our room. I called the office many times to have to problem fixed. they came up & opened the valve. No difference. I called a few hours later. not sure what they did then or the next time i called. Well they finally brought us a fan. That wasn't what I was expecting them to do. All the fan did for me was circulated the hot air. Needless to say I was getting very frusturated. It was 92 degrees outside & hot in my room as well. The office staff really ticked me off. So sunday when I went to check out I let them know how displeased I was. The complaint went in one ear & out the other!!!! Since Mr. Cooper passed on the business has gone downhill. Maybe I didn't get to talk to the right person. In return I rec'd no compensation, nor was there ever an attempt to offer to switch us to a diff room. And If someone working there reads this article & says they were booked then I can say that is not true. I was standing in the office sat & someone walked in to see what the rates were & if there was vacancy. And it was stated in front of me that rooms were available. I am not saying I will not go back b/c I have young children & they loved it. What I am saying is I feel like I could have been treated better.




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