We chose to stay at this hotel on a trip back from Michigan and it was rated highly. I called and made a reservation directly with the desk. I asked if there was a business center and she said yes. At check in I mentioned we had two service dogs and the woman at the front desk waived the usual fee. The hotel looked clean and remodeled, and our room was beautiful, with a separate tub and shower and a king sized bed. We were pleased. I had to print a document from my flash drive and fax it ASAP per my job, but there was no business area as advertised and no printer. The girl who checked us in was rude and unhelpful. She actually closed her eyes and pretended we weren't there! She refused to call the manager when asked. The night manager was great and called the sister hotel down the street and we took care of the problem very fast, but this was a couple hours later. We had been driving all day and I took my sleeping pill and went to take a nice hot shower. The shower head was broken and only a small trickle came out. The night manager offered to give us another room, and the shower head in that room was less than adequate but better than a trickle. There was a room that had a decent shower, but it was half the size and on the bottom floor. I had just taken my pill. so we moved next door, and I showered that night, but it was not good. The night manager was again a peach and took 50% off, when we asked, but he also refused to call the manager. Our bill at check in was the quoted $99.00 plus tax. I had asked. Upon checkout, the day manager had had changed the bill to what he called the "rackrate" which was $120 and took 50% off of that price and then added the dogs! My husband and he had words after he made a comment about me taking a sleeping pill and eluded it was my fault which made no sense. He was dishonest, rude and refused to contact the manager again! He said he was the assistant manager. We travel extensively and this was by far one of the worst experiences I have ever had. We called customer service after we left and they recorded the complaint and said they'd get back to us. It's been three days and no call. I will never stay there again.
- Also Known As:
- Sleep Inn Austintown
- Austintown Sleep Inn
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Cheap Tickets, Travelocity, Priceline, Choice Hotels, Hotels.com, Venere, Otel and Tingo so you can book your Sleep Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.