I was recently here for a one night stay. Check in was welcoming, accurate, and fast. I am not even sure if the front desk agent had clocked in yet as we both came in at the same time. She recognized my Priority Club Status. This front desk agent was Marissa and she truly cares about her guests and making them feel like part of the family at this property. She was a joy to chat with and really enhanced my stay at this property. She is another front desk agent that all hotel properties need that would result in the elimination of that complaint file. Professional but at the same time down-to-earth.
My room was very large, spotless, and the bed was very comfortable. I enjoyed the sofa sleeper in the room and all furniture was of top quality. My room was on the back side of this hotel which is the interstate side but the noise really did not bother me and certainly was never awaken by any noise. I needed a safe deposit box and Marissa assisted with this request. There were a few glitches in the beginning but Marissa did not give up and kept me informed as to what was going on. The box was finally opened and my materials deposited. She followed protocol exactly as should be done--the problem was with the box itself.
The pool area was spotless and very relaxing. It was nice to enjoy after a long drive. The two computers and printer offered was a nice addition to utilize. The breakfast room was a very nice and relaxing place to sit and have breakfast. Items available were both hot and cold and well maintained. The food itself was good, filling and hot. I really could not ask for more.
Location of this property was very convenient to a travellers needs.
It is evident that management and staff care about their property, guests, and making your stay a most pleasant one. I would highly recommend staying at this property in needing overnight accommodations or for even a longer stay. You cannot go wrong here.
- Also Known As:
- Holiday Inn Express Hotel And Suites Alvarado
- Holiday Inn Express Hotel & Suites Alvarado Texas
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