I reviewed this hotel 2 years ago after a mix of good and bad experiences. At that time, I decided that I wouldn't be back, but here I am, with another mixed bag to report. A fellow worker made reservations through hotels.com for us; otherwise, I would have spent the night somewhere else.
Weird situation 1: Upon entry to my room, the thermostat was set to 66 F, which is on the cool side for me. Yes, it had been about 93 F outside, but a storm had just moved in and the outside temperature was now about 71 F. I was cold. I turned on the heater, which made a mildly unpleasant burning aroma that the smoke detector didn't like either and it quickly made loud and annoying noises. Fortunately, there was a chair near the detector that I could stand on to reach the reset button. Good news - the smoke detector was functioning properly. And, being a little cold wasn't so bad, really.
I settled in to get ready for a meeting the next day. The lighting in the room, though, was poor, even using all the lamps. In fact, the bright yellow highlighter that I used to mark my notes was invisible in the low light conditions. How about some higher powered compact fluorescent bulbs? At least the internet worked well; in fact, it was excellent.
Weird situation 2: The next morning, I used the fitness center for a short workout. I was genuinely and pleasantly surprised to see a room full of high quality new equipment in excellent condition, including cardio machines with personal TVs. The hotel provides packaged headphones for use with the TVs - a nice touch. The fitness center, although modest in size, was more typical of higher tier hotels.
After my workout, I grabbed a free coffee in the lobby. It was quite good, too! Again, it was better than usual for this level of hotel. Unfortunately, if you wanted decaf or tea, that wasn't available.
After a shower (see below), I went across the parking lot to Dennys for breakfast. Being close to Dennys is a real plus for this hotel.
Weird situation 3: The shower was the deal-breaker for me, though. I hadn't noticed it the night before, but there had been some work done on the shower's wall tiles. Major pieces of 2 tiles were missing and the holes left behind were partially filled with some kind plaster or sealant. I assumed it was water tight and okay to use, so I stepped in, only to find that there was a pool of gritty water in the bottom of the tub. It was invisibile in the poorly lit bathroom and caught me by surprise. I tried to rinse and drain the tub, but was only partially successful.
Back on the plus side again, the check-in was efficient and the cookie was very good, as usual at the Doubletrees. And, checkout was equally fine, and the woman at the desk took notes on my concerns about the room. She indicated that they are working to bring the hotel up to a higher level, noting that the internet access and the fitness center were recently improved. But, I think the priority really should be going to the guest rooms.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 August 2012
Thank you for taking time to review our hotel on Trip Advisor. I appreciate your feedback as it will help us improve moving forward. We are continuously improving in all areas from improved internet and fitness center as well as continually working on the rooms to ensure our guests stay is enjoyable and problem free. We pride ourselves in the service we are able to provide and appreciate the comments regarding the service received. Thank you for choosing our hotel, we appreciate your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC