Recently I booked spa services for 3 of us, (my grown daughter, her mother-in-law, and myself). The spa services were very good although albeit pricey. The food quality was so mediocre that I would consider going to another spa just because of it. All 3 of us agreed about that. What was really annoying was to be told that we would only be allowed to stay for 2 hours on either side of our treatments and then to be told with a really phony smile to "enjoy and relax". Does this really make for a return customer? Perhaps Travaasa does not want customers to come for the day as they make more money on lodging. The place seemed pretty empty when we were there but nevertheless, we did not feel that welcome. Also, I did not appreciate being bullied to give the gratuity before I received the spa treatment. I prefer to give gratuity directly to the massage therapist. I was told I could not do this. Not wanting to have a conflict right up front, I went along with it but did not like the pushiness.I liked the place when it was The Crossings before Travaasa took over. Just not the same genuine experience anymore.Out of town guests are "captive" there as it is not convenient to Austin so keep in mind that it is a resort experience and you will be stuck with what they provide.
- Also Known As:
- Travaasa Austin Hotel
- Travaasa Austin Hotel Austin
- Travaasa Austin Texas
- Official Description (provided by the hotel):
- Located in Austin Hill Country only 30 minutes from eclectic downtown Austin, Traavasa Austin is nestled into 210 acres of the Balcones Canyonlands Preserve overlooking beautiful Lake Travis. Travaasa Austin boasts 70 guestrooms located within seven lodges interspersed along meandering paths allowing resort guests to soak in the natural habitat of the local Hill Country in a resort campus setting. The resort includes a movement studio, infinity-edge pool, beautifully appointed dining area with outdoor patio and exhibition kitchen, a tranquil spa and gracious accommodations. ... more less
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