Upon arrival, a confirmation number from a reservation sight (Hotel-Guides.us) was worthless as they "hadn't gotten the info". Front desk staff rude and arrogant...not willing to do anything to find out about the mix up. Got the quoted price anyway after several minutes of not allowing staff to run over me. Was willing to walk away and say to heck with them...not the only game in town

Room wasn't all that great (HOT! when we opened it up...took forever to cool down) and it convinced my wife and me to pay a few bucks more and go w/ a chain as we would (most likely) have had NO recourse w/ private ownership had troubles cropped up.

Rude, arrogant, not customer-friendly staff...made for a bad end to a long day. Also...never again...would rather sleep in my car.

I should have smelled trouble the moment I checked in. The reception area wreaked of disinfectant. The clerk did not have the reservation right and it took some time to sort it out, despite the fact that I had my confirmation in hand. The room was a disaster. I was traveling with my spouse and 83 year old mother so a 2-bedroom, 2-bath suite seemed an ideal solution. It was not. The elevator was smoky, despite the no-smoking sign. A broken window in the elevator shaft left glass on the floor of the elevator. The environment was dirty and felt unsafe. Had I any other options, I would have left. Although money is definitely an issue, this hotel (if I can even call it that) would be overpriced if it was offered for free. Never again.

Price is one thing, but a deal is certainly not worth staying here. The front desk staff did not seem too concerned about finding our other groups reservation or care about telling us why it was not there. We were greeted to the smell of pungent cat urine in our suite. Again the staff did not seem to concerned with this. Very untidy. Spend $10 less a night and stay at the Super 8 which is 3 buildings down.

no, the rooms aren't perfect, but what do you expect for the price? i've stayed at this hotel twice - both times during the Austin City Limits Music Festival weekend. my encounters with the staff were good. the rooms were always clean. the bedroom can be a little stuffy because there is no a/c vent in there, but it's not a problem with the ceiling fan on and the door open. the mini-fridge and microwave are convenient and the beds are comfy. the location is good if you dont mind staying a few miles outside of downtown. we plan on staying there again for this years ACL festival because it's such a great deal!