the sort of place you end up in when relying on agents, in my case Journey Latin America of UK, wouldn't use them again although local agents were fine. The hotel was dreary, food basic, room ok, I did have a herniated disc and the kind willing staff did everything they could to help with doctor, pharmacy etc which helped improve my impression. In fact the staff made it for me, location acceptable and reasonably quiet at night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
Probably not
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites, Business meeting / Event, Great food / Wine, Other
Management Response
pestana, MANAGEMENT ASSISTANT
(Management representative)
8 May 2008
Dear Customer,
At first, we would like to thank you for choosing Pestana São Paulo Hotel and for sharing your opinion about our facilities and services. We regret, however, that some of our products and services did not reach your expectation, specially the general decoration of the hotel. Certainly, your comments are very important, and will for sure, help us to improve. We emphasize that the quality of service given to our customers is a characteristic of the Pestana Group, and this is, of course, your satisfaction and well being. As regards the herniated disc, we hope you are much improved now. Sincerely Yours, The Management.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC