We arrived about 11pm after a 11 hour flight and were having jet-lag and tired. First mistake, not checking the shower and toilet. We really like the size of the room! We unpacked and then it happened, the toilet would not remove the waste, we called and the engineer came to our room, "just 15 minutes then ok". It still did not work 40 minutes later. Also there was no hot water from the shower. We called and had our room moved, with the bellman watching the first thing we did was flush the toilet with 1 piece of toilet paper, it did not go down, off to the third room.
The toilet worked but only warm water from the shower. The breakfast was very good. This hotel is not setup to handle english speaking tourists. The concierge not human, its a machine. We made our way with an expensive driver from the hotel for our touring. Before leaving for the day I spoke to the manager about the problems and she advised she would get
back to me. When we returned she had not left a note, message, apology, but she did manage to ignore her guests.
As our flight was leaving at 7am on the 3rd morning we asked if our included breakfast could be sent to the room, the answer was no, we would have to order and pay room service. After a little more conversation they agreed to send us coffee and rolls with our wake up call. Another luke warm shower and we were off. I paid usd$99.00 per night, when I check the internet from the hotel the rooms were about $77.00. We should have been upgraded to a room with hot water. The reception staff were nice and helpful. I would be hard pressed to use the Slaviero Hotels in the future. The manager not following up was the breaker for this stay. I sent a email to the Slaviero main office over a month ago and not answer. In/6Mar07 out/9Mar07