First of all I would like to say that I am English and therefore very fussy! I don’t like bad service and am one of the first people to complain. But this hotel I cannot rate any higher.
We booked our hotel though teletext holidays as we wanted to get a cheap late booking for myself and my partner. The company supplying the holiday package was Fleetway travel. This was my boyfriends and mine first holiday away together so as you can imagine we got excited at the price of the hotel and booked it up quickly as the images looked promising. We then read the hotel review on here and began to doubt whether we had made the correct choice!
Id like to say that you cannot pay cheap and expect a 10* hotel. That’s just ridiculous!
Our flight was due in at Egypt at 22:00, our Monarch flight was good and we arrived on time. Our transfer was also waiting for us outside of the airport. The only issue we had was that a couple on our shuttle had lost their baggage, which held us up (the baggage was never boarded on the plane as they checked in late).
On arrival of the hotel we were greeted by very friendly staff (both reception and bar staff) who had drinks and our paperwork waiting for us. We were quickly and efficiently checked in and were shown to our room, our baggage was carried for us and we were not hassled for a tip which was good as we had no small notes on us at the time. After getting shown how to use all the features of our room and safe we decided to retire early as a five hour flight does take it out of you. We then had a knock at the door from a staff member who had brought us some bottled water.
The next morning I was surprised at how empty the hotel was and found that the cleaning staff were fantastic! The pool area was immaculate and the grounds just as impressive! There were NO cracked tiles around and no dirty glasses. Which I have to say was a relief.
We went into the restaurant to be greeted by the staff, we were shown round and then seated. I have to say the selection was good there were salads, cheese, bread, pastries’, a hot food station and a omelette and pancake station where they freshly cooked your food in front of you.
Every day we tipped at each meal around £2 (English) as we read on a lot of reviews that this ensures better service not specifically for this hotel but Egypt in general. Dinner had a great selection as well, we even had pizza cooked for us (free of charge) after we had asked where we could order one from.
As for the pool bar it was always open whenever we were around the pool. Not only did we have fantastic service from the entire bar staff but we never went with out a drink, even to the point that the staff would bring drinks to us without us asking as they remembered our preferences. Hani the barman was brilliant and made some the strangest but greatest tasting cocktails I have tried.
The rest of the holiday mainly consisted of swimming in the pool and playing water polo and water volleyball with the animation team. Now I have to say the animation team (Mahmoud and Alina) were brilliant! The hotel was a tad quiet and they did everything in their power to get everyone involved and enjoying their holiday! I think I miss these two the most as they were utterly fantastic. These two did such a fantastic job that we want to save to go back and see them. They made our holiday. I think I even lost weight from all the water sports! They even arranged two nights out: one night to a beach party and the other to a nightclub. These both were outside of their working hours.
The hotel did not have any evening entertainment however there is a English bar next-door to the hotel. This was reasonably priced and also would do good deals on drinks (they even topped my drink up with more alcohol when I said I could taste much). On the night that there were more guests the hotel did arrange a evening show of male and female Egyptian dancers, who were amazing.
The spa at the hotel is not finished being built but we were offered a tour and I have to say that I think when it is finished it will be lovely. This said they still provide spa treatments at another resort but have a free lift ready and waiting for you.
Alex the rep has a wide variety of excursions waiting for you to take you pick of and will give you a good deal. (Remember to never accept the first price said on anything in Egypt) our scuba diving was brilliant as was our quad biking in the desert. We also had camel rides and other trips.
I would like to say that I would recommend this holiday resort to ANYONE it was clean tidy and had excellent staff. I will be returning in the future. I would like to say a big thank you to all the staff, especially Mahmoud and Alina. They made this my best holiday yet! x
- Also Known As:
- Top Choice Sharm Bride Hotel
- Top Choice Sharm Bride Hotel Nabq Bay
- Aqua Hotel Resort & Spa Sharm El Sheikh, Egypt - Nabq Bay
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