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Traveller rating
2,205
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92
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Reviewed 28 July 2014

Best holiday ever, there was always something happening the animation team always had you busy. Honestly they are all so so nice and act like your family, constantly having a laugh with everyone, keeping everyone smiling! All of them speak to everyone especially toosha he's so nice, talks to everyone treats everyone amazing! They make it feel like home. I didn't want to leave, I highly recommend it but the animation team made it for me!

Date of stay: July 2014
  • Trip type: Travelled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank Megan T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M A, Manager at Charmillion Club Aquapark, responded to this reviewResponded 6 August 2014

Dear Valued Guest,
First of all let me thank you for the interest shown in Sea Club Aqua Park and for trust and confidence extended to us . . We are all proud to provide you our utmost services in order to ensure a happy vacation. And thank you for your positive comments about the animation team .
I have delivered in person your comments about them and about Toosha .
All our animation team do appreciated your positive comments and we are looking forward to welcome you back at Sea Club Aqua Park .

Thank you once again & kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

We had a brilliant family holiday here however a couple of disappointments. The rooms are lovely, very clean, modern, the towel art was great. The food was average but you could always find something to eat, we ate in the Italian restaurant one night and the staff were shockingly rude, they got all of our orders wrong and the children's menu wrong, the manager was then called over and was very rude. The Indian restaurant was a buffet and it was just average. The life guards were great and always made our days fun we was never bored, sayed and karem were lovely guys and a credit to this hotel. The animation team was good however we saw the same show twice so it would have been nice to see a different show. The restaurant staff did an excellent job and worked very hard and a special thanks to ibraham who was outstanding at his job. The staff serving food at the aqua bar was very unfriendly and let the hotel down. Thank you for an amazing holiday and if you could sort out the few issues/staff this could be number 1 in nabq bay.

Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Rooms
    • Service
3  Thank Emzzyx
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M A, Manager at Charmillion Club Aquapark, responded to this reviewResponded 6 August 2014

Dear Valued Guest,
First, Would like to thank you for staying with us and for your time spent to write your comments which will surely direct us to a better service & performance . All your comments are taken positively and a serious action has been taken in order to improve those points and insure that it will never be repeated .
Was delighted to know that you liked our rooms facilities & cleanliness, the service of the life guards especially Sayed & Karim . I have passed your positive comments to them in person as well as Ibrahem at the main restaurant . Your positive comments about the Animation team have been forwarded to them which was a great motivation for them too .
I have shared the review personally with the entire team. Perhaps more importantly, we appreciate the feedback on the problem you unfortunately encountered at our Italian Restaurant and kindly accept our apology for any inconvenience that might has been occurred. We have taken a detailed monitoring for the process of taking the orders and retrained all the team on it to ensure a higher level of service . Animation team they changed in their program any duplicated shows within 14 nights .
I appreciate the time you took to formally reflect on your experience with our property in South Sinai, Egypt. Once again, thank you for your helpful feedback about the Resort. We hope that you will consider Sea Club Aqua Park in the future for your family vacation.
Kind regards from all the team members to you and your respected family .
Looking forward to welcome you back at Sea Club Aqua Park
Thank you once again & kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014 via mobile

The staff including life guards, waiters, cleaners and all other people that work there are so friendly. Always make you feel welcome, always greet you in the mornings and evenings. Don't agg you. Always happy and talkative. Very helpful. Caters more for families with teenage and young children. Would highly recommend this hotel and have a long stay!

Date of stay: July 2014
5  Thank nelders560
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M A, Manager at Charmillion Club Aquapark, responded to this reviewResponded 6 August 2014

Dear Valued Guest,
First of all let me thank you for the interest shown in Sea Club Aqua Park and for trust and confidence extended to us . . We are all proud to provide you our utmost services in order to ensure a happy vacation. I am delighted to see that you were generally pleased and satisfied with our facilities and services and have, indeed, thoroughly enjoyed your stay with us once more. The entire team and myself are always sincerely delighted to know that we have managed to meet the expectations of our guests and are always more than happy to be welcoming you and so many loyal guests back to the Resort.
We are looking forward to welcoming you back in the soonest .
Thank you once again & kind regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

If you are looking for first class accommodation, fine wining and dining, relaxation for parents, entertainment for the family then this hotel is for you. My family booked for two weeks and ended up staying for nearly a month! We are frequent travellers to Sharm and like staying in 5 stars and although we cannot fault any stays we have to admit there was always something missing on our tick list except for this hotel which had all the list complete. Fantactic and well done, we could fault anything and, of course we will return.

Room tip: For families :Family room with pool view or garden room for senior and couples.
Date of stay: July 2014
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Christine Z
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M A, Manager at Charmillion Club Aquapark, responded to this reviewResponded 6 August 2014

Dear Valued Guest ,
I am delighted to see that you were generally pleased and satisfied with our facilities and services and have, indeed, thoroughly enjoyed your stay with us once more. The entire team and myself are always sincerely delighted to know that we have managed to meet the expectations of our guests and are always more than happy to be welcoming you and so many loyal guests back to the Resort.
Kind regards from all the team members to you and your respected family .
Looking forward to welcome you back at Sea Club Aqua Park
Thank you & kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

i read so many reviews before going on this holiday. we have just returned from a week at this hotel and i wish we had booked two weeks it was fantastic i travelled here with my husband my son 13 and daughter 14 my sister her partner and her 18 month old we had the best time ever it is so friendly.
i wont go into loads of detail as there are many reviews already but these are things i would like to know:
rooms are huge we had a two bedroom suite and its great it has a lounge area big double bed and two single beds , my sister had a one bedroom and it was also massive with lounge area and bedroom. clean towels every day if you want them.
the food is average we all managed to eat every night breakfast is ceral toast omelttes eggs bacon sausage(not English but nice) beans loads to choose from, lunch is either from restaurant or pool bar serves hot dogs burgers pizza and chips. dinner is all different always fresh BBQ outside cooking meat, a sandwich bar, a pasta bar, then lots of choice from the buffet. none of us had bad belly all week.
pools are fantastic, slides are amazing, and the lifeguards are just brilliant with all the adults and kids everyday in the afternoon turns into a massive water fight between the lifeguards the animation and the guests its brilliant if you wanna stay dry i suggest you stay around the quite pool...the evening entertainment is good always something going on in the ampetheater or outside the main restaurant. the pool party on the Saturday night is also good fun. we stayed in a room right outside the main restaurant and thought we would be kept up at night but by 11.30 all the music stops wasn't kept awake once. tipping the pool boys is a good idea they saved our beds everyday although it wasn't really needed always beds about till about 9.00am the shop on site (sams) is the cheapest and he is very friendly and will get you anything you want, fake asda is downstairs but is also ok, i visited new beauty with matrix you will meet him around the pool he is good had a lovely pedicure and my daughter had her eyebrows threaded. my husband visited the spa for a massage he said it was one of the best he had ever had so went back for two more...i had a treatment called aftersun it was lovely my skin felt amazing after it my kids and husband went off on a quad biking in the desert trip which we got from mommad ali (not the boxer) around the pool very good trip and completely safe.
all in all a great holiday and we will all be returning next year.

Room tip: any of the suites are fab
Date of stay: July 2014
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
4  Thank julie h
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
M A, Manager at Charmillion Club Aquapark, responded to this reviewResponded 6 August 2014

Dear Valued Guest,
First of all let me thank you for the interest shown in Sea Club Aqua Park and for trust and confidence extended to us . . We are all proud to provide you our utmost services in order to ensure a happy vacation. I was particularly delighted to see that you were very pleased and satisfied with our facilities and services and have, indeed, thoroughly enjoyed your stay with us.
Kind regards from all the team members to you and your respected family .
Looking forward to welcome you back at Sea Club Aqua Park
Thank you once again & kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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