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Reviewed 19 June 2015

Stayed here with a friend and 3 boys. They loved the waterpark - which I have to say is fantastic and the best bit about the hotel - so would recommend for this aspect.
The Animation team were lovelee, especially Chipsy. - the shows were not though, which was a shame as nothing else to do of an evening, and despite this being a place for kids, there is nothing for them in the evenings either.
The pool staff, and most of the bar staff were all friendly.
BUT.. the management and reception staff were rude and unhelpful! - we arrived and did not have an extra bed and only towels for 4 people - we asked for these at least 6 times, and were promised them each time, and waited in the room for them - but they never arrived, it took 2 days to get these!.. We also had an issue with an ice cream!, my son was given an ice cream that was not frozen, he told them and they just gave him a cup to put it in!, I then went to complain and ask for his money back, again they wouldn't... 5 hours later, and seeing 2 different managers, we eventually got the £2.00 back - I mean really.. you don't sell ice cream that is not frozen, and you don't treat your guests in such a disgraceful manner.
Food - is OK.. But the Italian is awful - the food is revolting, what you can see of it as it was so dark, and 3 out of 5 of us were ill..
Such a shame - if they got their management sorted out, and upped their game on food, this would be a fantastic place, as the staff they have are great!...
Would I recommend? - Yes... for the aqua park and staff.. but limited evening entertainment, and rude management.. So just think what you want from your holiday..

Date of stay: May 2015
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank 232NICC
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
irina a, Guest Relations Manager at Charmillion Club Aquapark, responded to this reviewResponded 23 June 2015

Dear Valued Guest,

First of all i would like to start by thanking you for choosing to spend your recent holiday here with us in Sea Club Aqua Park Hotel & SPA, we appreciate you taking the time to write a review and for sharing your holiday experience with others.

At Sea Club Aqua Park Hotel & SPA we are always looking to improve our service and facilities.

It is great to read such positive comment about Animation team especially Chipsy and you enjoyed your time with them.

We look forward to welcoming you back again at Sea Group Resorts.

Thank you & Best regards

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Reviewed 18 June 2015

Recently returned from a 10 day stay with my boyfriend.
We thought the hotel was lovely and lots to do during the day. We found we mainly stayed at the quiet pool, one of the life guards mohammed was so lovely and would put our towels down every day for us. one of the waiters around the quiet pool I think his name was mohammed too was abolustely fantastic he always came round asking if we needed more drinks even on our last day we were sat in reception waiting for our transfer and he came in and brought us some drinks he such a nice guy.
We ate most nights at the main restaurant which was nice always plenty of choice, we also ate at the italian and indian restaurant we preferred the italian thought it was lovely.

We went on a couple of trips aswell we went on a buggy in the desert booked through mohammed ali around the pool which we really enjoyed as well as snorkeling booked through mando around the pool, snorkeling was one of the best things we thought it was such an amazing experience and would definitely reccomend it! we also took a trip to soho square one night which was night we went for a chinese and browsed the shops. We also took a trip to naama bay on the free shuttle bus, we thought it was good however there was so much hassle, could not walk anywhere without people coming up to us trying to get us in their shop.

not really any bad things to say except one annoying thing was at the queues for the food at the main restaurant, it only seemed to be the english who seemed to understand the concept of queuing everybody else would go to the front and try and snatch the spoon out of your hand which I found got so annoying and so rude.
Another thing was the wifi we paid £38 for 7 days of wifi and as we stayed 10 nights had to pay an extra £10 a night we would of preferred it if they had a package aswell for 10 nights instead of just 7.

overall we really enjoyed our stay it was so relaxing and we enjoyed it so much, would definitely recommend this place!!

Room tip: we stayed near the slides, loud during day but music finishes around 4, very quiet at night
Date of stay: June 2015
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
5  Thank Becca0493
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
irina a, Guest Relations Manager at Charmillion Club Aquapark, responded to this reviewResponded 20 June 2015

Dear Valued Guest,

Many thanks for your review; we are so delighted to read that you have enjoyed your stay at Sea Club Aqua Park Hotel & SPA.

We very much appreciate you taking the time to write a review and for recommending our resort to others.

Your positive comments about Mohammed ( Lifeguard) and Mohamed - water ( Quite pool) have been delivered to them in person.

We look forward to welcoming you back to Sea Group Resorts.

Thank you & best regards

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Reviewed 18 June 2015 via mobile

Firstly let me say the facilities at this hotel are fantastic, the rooms are great, the waterpark and pools are fab and there is a very wide choice of kids slides, the staff are all lovely and helpful and on the whole this is a beautiful hotel.

There are just a couple of things in my opinion that aren't so great, firstly the animation team, they are lovely and if you want to get involved then great your in the right place but there really is no need at all for the music to be so loud during the day! Travelling with a child with autism this has been a nightmare for us as the loudness has caused countless meltdowns from my son, the music itself isn't a problem and a good variety but it's just so loud! It really should be taken into consideration that some guests may have disabilities etc that can't cope with that level of noise.

Also I find it a bit odd that as soon as you arrive you walk into chaos going on right outside the main entrance to the complex with loud music and kids running riot, not what you need when you've just spent 10 hours travelling! I also find it strange that the main evening noise is situated right in the middle of all the rooms.

Out other main issue has been the food, it really is not great it's literally the same thing every other night basically lasagne or beef pie and not much choice at all for children, again the same thing rotated every other night.

Once again though the hotel itself is beautiful and facilities are great it could just do with a little bit of quiet sometimes I must admit I did feel like I was on an 18-30 holiday. A lot of the guests are very inconsiderate too making lots of noise early in the morning (6.50am) and late at night.

Special mention for Ahmed (wave pool) what a fantastic guy, excellent with my children and understood straight away that my son was different and still took great care and effort to include him and make sure he had a great time, he also dived in and saved a little girl literally within about 10 seconds, brilliant lifeguard, lots of the others are very friendly and great with kids but we spent everyday in the wave pool area so didn't see much of them.

Personally I wouldn't return mainly because the noise is hard for my son to cope with but it is a shame because the hotel is lovely.

Date of stay: June 2015
Trip type: Travelled with family
4  Thank Sezz2202
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
irina a, Guest Relations Manager at Charmillion Club Aquapark, responded to this reviewResponded 20 June 2015

Dear Valued Guest,

Thank you for choosing to spend your holiday with us at Sea Club Aqua Park Hotel & SPA. We very much appreciate your review and for sharing your holiday experience with others.

At Sea Club Aqua Park Hotel & SPA we are always looking to improve our service and facilities.

We are so delight to read you have enjoyed your stay and all services and facilities available in the hotel.

It is great to read such positive comments about Ahmed ( wave pool).

We look forward to welcoming you back again at Sea Group resorts.

Thank you & best regards

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Reviewed 18 June 2015 via mobile

I have just come back from this resort with my family and my friends, our kids are 3 and 7 and We really didn't want to come home.
The staff are all so friendly and they all love the kids. We felt so welcome and had so much fun. The animation team (entertainers) are great. There so fun and funny. Annette who works in the kids club is lovely and my kids loved her. Chipsy, Jackson, Charlie, fire and Luca are all such brilliant members of the animation team. They make such a difference to your stay.
Night time entertainment is also good.
If u like a night out, the animation team take you to a club called Hard Rock Cafe only 10 mins down the road, you go in there mini bus and they look after you the whole night, I had a really good time, also if you have kids they have a babysitting service also run by one of the lovely girls from the animation team.
The animation team also do a pool party at night on a Saturday which is really fun, and they provide so many lifeguards for that which is great. And on a Monday they have a water fight during the day which is really really fun!!
We used to eat breakfast in the Indian restaurant by the pool and not the main restaurant as its smaller and less busy, again the staff in there are really good and helpful and are great with the kids. They can't do enough for you.
The lifeguards there are also amazing. They play wiv the kids Al day and really get involved with them, they really are great. Mohammed samier was especially lovely and would always look after us and was very helpful.
My daughter loved the lifeguard called Shef who would play with her in the pool and make her laugh.
And sayed was also lovely who works at the pool where the slides are.
The cleaners that clean your rooms are great, they leave you a animal made from your towels everyday which was beautiful and the kids loved that.
The resort is so clean, there is always a cleaner around, and the staff are so fast with taking your empty drinks and plates from you by the pool area and in the restaurants. It's really really good.
I also got my laundry cleaned there as well, they collected it 9:00 am and had it back at 4:00 pm all pressed, folded and hung up. It was lovely and only £9 a bag.
I really could go on and on and on about how great this resort is, I highly recommend for families or even couples. I will definitely be returning next year ☺️☺️. I can't wait.

Date of stay: June 2015
1  Thank Anneka12
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
irina a, Guest Relations Manager at Charmillion Club Aquapark, responded to this reviewResponded 19 June 2015

Dear Valued Guest,

Thank you for choosing to spend your holiday with us at Sea Club Aqua Park Hotel & SPA.

We are thrilled to see that you thoroughly enjoyed your holiday and would definitely return, as well as recommend our resort to others.

It is great to read such positive comments about Anetta, Chipsy, Jackson, Charlie, Fire and luca from Animation team, Mohammed Samir, Shef, Sayed (life guards), and clean.

We look forward to welcoming you again at sea group Resorts.

Thank you & best regards

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Reviewed 17 June 2015 via mobile

I went with my friends there kids and my partner, we had the best time ever, the Animation team chispy, Charlie, Fire, Jackson were so much fun they mad you feel welcome from the moment we got there, so friendly and fun to be around 😀 the life guides were great especially Mohammed. I didn't want to leave.
This was one of my best holidays and we are all planning to go back again next year already I would recommend to anyone😘😍😀

Date of stay: June 2015
Trip type: Travelled with friends
1  Thank 623natashap
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
irina a, Guest Relations Manager at Charmillion Club Aquapark, responded to this reviewResponded 18 June 2015

Dear Valued Guest,

Thank you for choosing to stay with us here at Sea Club Aqua Park Hotel & SPA. It was our pleasure to have you. We appreciate you taking the time to write a review and for recommending our hotel to others.

It is great to read such positive comments about Chispy, Charlie, Fire, Jackson ( Animation team), Mohammed ( life guards) and you enjoyed your time with them and other members.

We look forward to welcoming you back to Sea Group Resorts for another enjoyable holiday in the near future.

Thank you & best regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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