We travelled from Cochin to Munnar, a fascinating 125 km drive. Munar is indeed very interesting, with fresh air. Munnar has a wonderful landscape of tea plantations carpeted across on the hill slopes.
We stayed two nights at this Film (Bollywood) Themed Hotel. We did request to meet with the General Manager upon arriving at the hotel, but were told that he was not available, however, we did meet with the Operations Manager, Mr Jebin Jacob, who kindly took out few minutes to talk to us. We did just want to introduce ourselves and wanted to know a bit more of the hotel and the surrounding. We did find that the Management and the staff clearly lacked in soft skills and hence the poor delivery of effective service.
The photographs of various Bollywood artists are displayed on the walls, whilst each of the room is also named after a Bollywood movie. Interesting features and deco. The rooms were clean with average facilities. The service was below average. The bathroom had shower but with poor amenities. They only supply one hand-towel, no face towels and poor quality body wash.
The hotel has two restaurants, one effectively a multi-cuisineRestaurant called Mayabar and the other a coffee shop, Sound of Music, which was effectively closed. It felt that the occupancy at this hotel was minimal and they had to close that coffee house. We had breakfast at the Mayabar, traditionally decorated on a theme from a Telugu Film. The breakfast was not to the standard with very limited choice. Although we had informed the Management of our special Vegetarian Diet (without Onion and Garlic), the Management failed to deliver despite their promises.
There was clearly lack of adequate staff. Very limited staff to host at breakfast time. Delivery of Tea/Coffee took ages.
As we were out most of the time, we did not miss much of the inefficiencies of the hotel. The hotel has scope of improving and of giving the best to their guests. It has to start with good management.
Our trip was a combination of Business and Leisure.
- Also Known As:
- The Silver Tips Munnar Kerala
- Official Description (provided by the hotel):
- Asias first Movie theme resort , with a monumental value of British made film theater in 1936 . ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Agoda, Tingo and Otel so you can book your The Silver Tips Munnar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.