This hotel is in an excellent location and is really quite lovely, however this is let down by the attidudes of staff and management.
We visited this hotel as part of an escorted tour run by Kuoni on an all inclusive basis.
On our first night there we were informed by the bar staff that they had run out of all inclusive drinks and that we could either only have beer or buy drinks. As you can imagine we were not amused - when you buy an all-inclusive holiday you pay extra up front for your drinks.
When the manager was confronted with this he went and spoke to the bar staff - and we waited and waited and waited - when we confronted him again he said "I've told the bar staff you can have what you want" --- but he hadn't had the courtesy to get back to us.
For the whole of our stay at this hotel it was as if we were second class citizens - the staff were very sullen with us and we had to sign for every drink.
The staff who collect your bags are also very rude if they think you have not tipped them enough.
The food was lovely and views from our room were stunning.
I would not recommend this hotel for all- inclusive
- Also Known As:
- Chaaya Citadel Kandy Hotel Kandy
- Chaaya Citadel Kandy Hotel
- Chaaya Citadel Hotel Kandy
- Kandy Chaaya Citadel Hotel
- Official Description (provided by the hotel):
- Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more less
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