Arrived in Delhi at 01:00 and was promised a free hotel pickup,however this did not arrive and after talking with the hotel was told to get a pre-paid taxi and get reimbursed at the hotel.In the end I ended up being scammed out of 6600 rupees,made to stay at another hotel 7 scared out of my wits.The hotel staff did nothing to help,the guy on the phone could hardly speak english and slurred his words.When we finally got to the hotel the following day it was situated down a back alley with open sewers outside.The hotel is ery modern and nice inside ,however the staff as we realised are not as helpful or friendly.
The next morning my partner was ill and I went alone for breakfast.the breakfast area was on the roof and the "Buffet" that I had paid for with the room was not available. I was told by a member of staff I would have to pay for breakfast if I wanted it.This made me disgusted as I had paid for a buffet breakfast with my room.I complained to the front desk who instead of apologising asked what breakfast I wanted and had it sent to my room.
The hotel surroundings are very noisy ,at night you hear horns honking from traffic and early in the morning you hear cocks crowing.To add to my sleep deprivation,The font desk would call at 7:30 then 8;00 then 8;30 to remind you of breakfast that doesn't end until 10;00! I found this very disturbing as we would explain we will go for breakfast when we are ready and they would constantly disturb us and call at these inappropriate times.
The staff are not very useful and don't speak very much english.When asking for simple things such as photocopying our passports for the tourist agency they would say no.
- Also Known As:
- Grand Peepal Hotel
- Official Description (provided by the hotel):
- Hotel Grand Peepal; New Delhi's 31 Rooms are fine examples of elegance and functionality, The newly build, well maintained and fully equipped hotel with latest amenities & facilities is assuring its guests a warm welcome & a unique opportunity to enjoy during stay We have a wide array of rooms for our esteemed guests including the Standard room, Deluxe Room, Executive Room with 3 stars amenities. ... more less
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