Arriving at Regenta Hotel was filled with lots of expectations. I had heard that Orchid Hotels had started this property in Delhi and I wanted to try it. Yes it was way too cheap from other hotels and worth the money charged. Rooms were huge - location fantastic. However the service at the hotel was not up to the Orchid standards. Food menu was extremely limited - breakfast spread provided little choices. The bar hasn't opened when I stayed there - so a big disappointment. Room service was OK - the staff was friendly but had little training to handle multiple guests & requests. I had to wait for 20 minutes at the time of check out. The billing was not correct and had to be redone when I showed I was overcharged. I guess while the hotel is good in location and rooms are big, the service needs to be pulled up. Guess the hotel will take sometime to come up to Orchid service standards.
- Official Description (provided by the hotel):
- Regenta Hotel and Convention Centre is the first luxury brand of Royal Orchid Hotels. We are 21 hotels in and India. The best Resort & Convention Centre around, the hotel is strategically located 10 minutes away from International & domestic airport in Delhi. ... more less
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