I stayed here several times since it was redone very nicely. In the beginning they were very courteous. Then, little by little, , the service declined. Last year, I had booked through American Express Platinum. They gave me a room with no shower, then a room with no windows (covered by some sign). Also, twice I had to change a reservation and because of the time change with the United States, they would not give a refund because I was one hour late!! Very rude and inflexible. I will never stay there again. I am going back to the Oberoi where they know how to treat repeat guests.

We had booked and paid for 4 rooms at the Imperial Hotel in November 2007. The reservations were made months in advance. As we were travelling back from Agra on the train our guide learned that they would not be honoring the reservation as they had a government delegation that overstayed. We were sent to the TAj Mahal Hotel instead - excellent hotel, but not in the area we wanted to be - and definitely not the same price. After much screaming I did get them to give the 7 of us a dinner and a car to transport us one evening, but the requested refund of the room rate - or at least the diifference in the rates for the two hotels has not been forthcoming.

Eight of us stayed at the Imperial for two nights as a treat (an expensive one but well worth it). Excellent in every respect, from the unobtrusive and friendly service to the outstanding quality of the furnishings and decor. A real luxury. The price is high but you get what you pay for.

A great property where I had last stayed in 2003. Unfortunately the service quality is mixed. There were real highlights but also a few disappointments in particulat to the "1911" restaurants. The "San Giminignano" (Italian restaurant) was excellent. Nothing really dramatic but I would be tempted to try something different next time.