We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Booking.com
£160
Fully refundable before Fri, 29 Mar
No prepayment needed
Expedia.com
£144
Get rewarded with One Key
StayForLong
£141
Prices are provided by our partners, and reflect nightly room rates, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (5,106)
Filter reviews
5,106 results
Traveller rating
3,583
977
302
123
121
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
3,583
977
302
123
121
Show reviews that mention
All reviews horizon club tamra restaurant india gate connaught place excellent service club room guest relations breakfast buffet excellent hotel chai duty manager indian food special thanks coffee shop front office grappa delhi
Selected filters
Filter
Updating list...
3,787 - 3,792 of 5,106 reviews
Reviewed 8 July 2014

The professional staff are 100% committed to making sure that we enjoy our stay. I would never consider going somewhere else! My daughters begged me to take them to Shangri-La and after this trip I hated to leave our little piece of heaven for the "real world." Wished we could have stayed MUCH longer!

Room tip: The Executive Suite is so nice for families so that everyone has a little space on the trip. We were all enjoying being together but found ways to relax in the suite in our own way.
Date of stay: July 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with shangri-la.com
Thank Rebecca A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farhat J, General Manager at Shangri-La Eros New Delhi, responded to this reviewResponded 10 July 2014

Dear Guest,

Thank you for delighting us with your warm and wonderful feedback on your stay experience at Shangri-La's - Eros Hotel, New Delhi.

We are pleased to learn that we were able to meet and exceed your expectations with our hospitality and services which in turn made your stay even more enjoyable. Your encouraging words mean a lot to us.

Your generous comments have been shared with the entire team and we would be delighted on welcoming you again to experience yet another memorable stay.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

This hotel is in a great location, we were greeted by a fairly large group of staff who made us feel very welcome gave us each our red "Bindi" dot on our foreheads. The flower arrangement in the hotel lobby was the largest amount of lilies I had ever seen, beautiful. Lillie's, bird of paradise and other exotic flowers are everywhere in this hotel. Our room is very large, we have a king size bed in one room and two single beds in the other. The service manager Aditya Sharma was positively excellent. He went out of his way to ensure our stay was perfect seeing we were celebrating our 30th anniversary with our two children. Thank you so much for making everything so special!
Best regards,
John & Lisa

Date of stay: March 2014
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Johnny R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farhat J, General Manager at Shangri-La Eros New Delhi, responded to this reviewResponded 7 July 2014

Dear Guest,
Many thanks for sharing your encouraging words of appreciation on your stay experience at Shangri-La's - Eros Hotel, New Delhi.
We are delighted to hear that you had a pleasant stay at the hotel and enjoyed our hospitality and services.
We are also happy to know that you found the hotel well located with spacious rooms and loved the warm traditional welcome provided on arrival.
Glad to learn that you liked the floral arrangement in the Lobby. Lillie's and Birds of paradise do add the special touch.
Your wonderful comments have been shared with the entire team, especially with our service associate Aditya Sharma who made your anniversary celebration even more special with his personal caring and warmth.
If your travel bring you ever to Delhi, do come and stay with us again.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014 via mobile

Amazing 5 star hotel in New Delhi. Has all the amenities one would expect. Staff are efficient and helpful, restaurant, cafe and bar are all good. Rooms are great to. Spa was amazing with great services. Rooms are expensive but we booked on hotels.com as they had a special (they often do).

Date of stay: July 2014
Thank DCDOSO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farhat J, General Manager at Shangri-La Eros New Delhi, responded to this reviewResponded 7 July 2014

Dear Guest,

Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your lovely feedback with us.

We are pleased to learn that you had an enjoyable stay experience at the hotel and enjoyed our hospitality and services.

Glad to hear that you found the hotel well appointed with helpful and responsive staff.

We are also delighted to know that you liked the comfortable decor of the rooms and had a blissful experience at The Spa at Shangri-La.

If your travels bring you back to New Delhi, we sincerely hope that you would choose to stay with us again.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 July 2014

A trip was not shaping up for some months and to kill the boredom we decided to go for a "staycation". The property is very well maintained.The restaurants 19 Oriental Avenue is an amazing place.The lunch buffet was really nice, the sushi counter and the live noodles counter being the most interesting points.The room(Horizon Club Room)was very cozy with all needed amenities.The extra nice feature of the room is that it ensures your entry to the horizon club for a lovely evening cocktails.
The sumptuous breakfast at Cafe Uno would fill you up with happiness; there is enough choice for the health-freaks and the foodies!
The stay was amazing,loved it to bits!!

Room tip: I would recommend the Horizon Club rooms/suites, they are the most exclusive of the lot
Date of stay: June 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank amrita_b1987
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farhat J, General Manager at Shangri-La Eros New Delhi, responded to this reviewResponded 7 July 2014

Dear Guest,
Thank you for delighting us with your wonderful feedback on your stay experience at Shangri-La's - Eros Hotel, New Delhi.
We are pleased to learn that you had a comfortable stay at the hotel and we were able to meet and exceed your expectations with our hospitality and services.

We are also happy to hear that you found the hotel well appointed and enjoyed the Horizon Club room provisions especially the generous choice of drinks and canapes at the Club Lounge during the cocktail hour.

Glad to learn that you loved the breakfast buffet spread at the All Day Dining restaurant - Cafe Uno with ample options for both the health conscious as well as the gourmands.

Your heartening comments have been shared with the team and we look forward to welcoming you again to experience yet another memorable stay.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

We moved to this hotel after a terrible experience at another hotel in Delhi and our experience couldn't have been more night and day. The staff was courteous, the rooms clean and well appointed. The lobby was an exercise in classical extravagance with it's Rolex wall clock marble floors and brilliant chandeliers. We were just looking for somewhere clean where the staff was friendly and attentive. We were blown away by all the extra things we found at the Shangri-La. Taxi rates were negotiated by the bellmen and we didn't have to wait for them to arrive or waive them down. The restaurant was incredible for each meal. The buffet even had Keema which was something my traveling companion hadn't had or seen in years which was a great touch. The spa services and facilities were top notch. The gym was one of the best I'd seen in a hotel and there were two trainers staffed in it. In short this place was far above our expectations, but I'll admit my experience may have been skewed by such a terrible experience leading us to move here in the middle of our trip.

Room tip: The higher up the better.
Date of stay: March 2014
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank fly_wouldnt_i
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Farhat J, General Manager at Shangri-La Eros New Delhi, responded to this reviewResponded 5 July 2014

Dear Guest,
We truly are delighted to hear from you. Thank you for sharing your comments on your stay experience at Shangri-La's - Eros Hotel, New Delhi.
We are pleased to learn that you had a comfortable stay at the hotel and we were able to meet and exceed your expectations with our hospitality and services.

Glad to know that you found the hotel well appointed with beautiful chandeliers, clean and comfortable rooms, warm and welcoming staff.

We are also happy to hear that you appreciated our value added services such as the cab arrangement, relished the buffet at the All Day Dining restaurant - Cafe Uno, had a blissful experience at The Spa at Shangri-La and enjoyed the Health Club facilities with our well trained instructors.

Your wonderful comments have been shared with the team and we hope that you will choose to stay with us again.

Best regards
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews