Had an amazing 7 weeks in Goa with an overnight stay at the Grand, Mumbai ready for our flight back the next day. Admittedly we booked a suite but the value for money was amazing. We were promptly met at the airport with limousine transfers and were taken to the 6th floor (club lounge) to be checked in. All very efficient. The suite was awesome and well stocked with champagne, fruit, chocolates, cookies, cheeses, sushi, various desserts, the list is endless. We had our own jacuzzi and sauna in the suite so wanted the night to never end. Had dinner and breakfast in the 24/7 cafe and once again can only speak positive about the food and staff in general. Was duly whisked back to the airport by limousine the next day and would highly recommend this hotel to anyone, it was absolutely fabulous. I visit India every year and will definately be returning to the Grand, Mumbai..........BEVERLEY FROM ROMFORD

Like the last two reviews suggest, the Grand is a terrific hotel, and we find it hard to understand the negative criticism in the earlier reviews. Our stay was booked for us as part of a business trip, and having read some scathing reviews, we would have been put off if we had had the choice. Instead, we found the hotel really wonderful and the staff absolutely brilliant-nothing was too much trouble for them. We revelled in total comfort for two days and nights, and wished our stay had been longer. Jay and Gill Mitra

We arrived on a domestic flight to Mumbai at 7PM, and had the next (international) flight 9AM in the morning. So, the hotel was very conveniently located close to the international terminal for such an early flight.

Service at the front desk was swift and professional.

Room was very nice and quite large, containing all the amenities one can expect to find in an InterContinental hotel.

The lobby was _huge_, and at least this time the air-con was working perfectly -- they must be using a lot of electricity to keep the huge lobby space cooled down.

We had dinner at Trendz, one of the three restaurants. Food was excellent, the only negative I can say is that they tried to sell us imported red wine (~80 euros for a bottle of Australian wine that I can get with less than 10 euros even in Finland from the shop). After asking, they also had a different menu with two Indian reds.
The one we had (well, actually two bottles...) was actually quite enjoyable and cost less than 20 euros.

I travel a lot and was almost scared off by the negative reviews here, but I stayed 4 nights and had a terrific experience at this hotel. The lobby is beautiful, service excellent and breakfast extensive. My room was spotless, well decorated and extremely comfortable. The business facilities were complete and reliable. The Intercontinental also had one of the best hotel gyms I've seen.

I can't reconcile my experience with the other reviews here, but I highly recommend this Intercontinental. Be aware that this is near the airport, though, so you'll have quite a drive (about an hour) to South Mumbai, if that's where you're going.