Let me START with this ''PLEASE AVOID! - PLEASE AVOID! - PLEASE AVOID!''
The most terrible hotel I've ever come across! Trust me! Am a mariner by profession and I've stayed in a fair number of hotels around the globe for both business and pleasure. Let me swear that I've never ever experienced a hotel stay like the one I had in this hotel.
TERRIBLE SERVICE, SUB STANDARD AND FILTHY ROOMS (I'll tell you more about it below), POORLY MAINTAINED & BAD MANNERISM BY THE HOTEL STAFF.
WHAT ELSE ONE NEED TO HAVE A PLEASANT TIME IN A CITY LIKE CHENNAI?!
I had booked the hotel room (Executive A/C - 1315 INR per night) in advance via 'Cleartrip.com'(for 4 nights). Me and my wife arrived at the dirty looking hotel by 0745hrs and my booking time was from 1200hrs. A receptionist with a serious-unsmiley face, after the required paper work (no personal ID was asked!), checked us in by 0800hrs.
We were welcomed in to the room by two fairly grown COCKROACHES. I reported this to the receptionist and he said ''ITS NORMAL!'' in the hotel and that he would send somebody to apply cockroach killer spray!!!
The room looked absolutely filthy. Beds were small, unclean bedsheets(which had some reddish marks - as that of blood!), broken furniture, broken A/C which was NAKED(No intake filter, no cover, no direction vent blades) but strangely seemed to work, unclean-uncarpeted floor and an equally ghastly bathroom! The toilet seat was unhinged or partially hinged. I asked the house keeping BOY to provide us with new bedsheets which he readly agreed and GIFTED them to us after almost 30 minutes of waiting!
Me and my wife decided to change the hotel, but when asked about it the receptionist said that its impossible to give us a refund because I booked it online and they have no arrangement with Cleartrip.com to provide a refund. Feeling too tired to argue we finally decided to settle in.
In the afternoon post a COLD SHOWER (no hot water was available!) we left the hotel for sight-seeing. Here came the best part. The hotel is located close to major shopping malls in Chennai and also the EGMORE railway station which made our commute to the city's major shopping and hangout attractions easy. This was the ONLY GOOD PART about the hotel. But mind you, the place where the hotel is located is VERY FILTHY and CROWDED.
We had a wonderful time in the shopping malls that evening. Came back to our LUXURY hotel room and slept. Hope our Cockroach friends too had a great day and sleep in the room.
Next day we left the room by noon for another hangout in the city after giving specific instructions to the receptionist to clean our room and apply the cockroach killer spray! After a tiring hangout and shopping we returned back to the hotel wondering what would have happened to those beautiful COCKROACHES. Did the spray sent them to heaven?! NO!...The room was having a pleasent INSECT KILLER SPRAY smell but our Cockroach friends were happily running across the room!
I very well remembered keeping the A/C running when we left the room earlier that day, but after returning the A/C was found turned off somehow! Wondering who entered and shut it down, I tried to switch it back on and it didnt turn on. I thought the safety trip must have got activated and decided to go to the reception and ask for an explanation (and yeah! there was no telephone in the room!). But meanwhile my wife spotted our great friend Mr.Cockroach happily running on our bed. I lifted the bed and saw our friend was living under the bed not alone but with his big family! There were atleast a five or six cockroaches! Cursing them I dashed to the reception and told the staff about the A/C and the cockroaches!
An A/C repair guy came to the room and banged the STABILIZER of the A/C and it started working for about a minute and then stopped. He did the banging again and the A/C started and turned off. Cursing he left the room and brought the hotel manager with him. I lifted the bed and showed him the cockroaches and he seemed shocked(or he was a good actor) He immediately apologized and told the receptionist to give us another room which he considered very clean! Aaaah! VERY KIND of him! !!
We were welcomed in to another room which was on one floor above the first one. Though not as filthy as the previous room, this one looked unpleasant too. But to our surprise it was with NO COCKROACH friends or NAKED A/C. Infact here the A/C was WELL DRESSED & working well. Bathroom was not clean enough and the towel hanger was rusty! Toilet seat was no better than the previous room's; this too was unhinged and dirty. SIGH! AGAIN NO HOT WATER! Three more nights went by in that room with not much of issues, other than one more Cockroach sighting; this time just a LONELY ONE.
And finally our check out time arrived. As per our booking the checkout was scheduled at 1200hrs that day. We went to the reception at 1230 and asked to ready the checkout papers. The serious-unsmiley-rude receptionist was still there. He said we had exceeded our stay limit and needed to pay for an extra night! I asked him why. He said that we checked in at 0800hrs four days earlier and now exceeded 4hrs and 30 minutes by coming at 1230hrs for the checkout. BLAH! DUH! I asked him why didnt he let us know the checkout time in advance. He said no hotels in Chennai informs their guests about the checkout time - said ITS NORMAL!!! Seeing no point in arguing with that RUDE GUY, I asked him to reduce the room rate by half the amount atleast cause it was just for 4.5hrs. He asked the restaurant owner or manager (am not sure) who was standing nearby and that guy being equally rude said no discount can be done. Cursing all of them we decided to stay one more day at that AWESOME hotel!!!
Next day by 0830hrs we checked out paying the extra day's amount and left the hotel cursing and vowing never to return to that hotel named RAJ RESIDENCY! - KENNETH LANE, EGMORE, CHENNAI!!!
PROS & CONS
PROS: YOU SHOULD READ THEIR BUSINESS CARD (AVAILABLE AT THE RECEPTION - FOR FREE!) WHICH I GUARANTEE WOULD MAKE YOU SMILE AND WONDER - WTF?!!!
It says ''RAJ RESIDENCY - LUXURY BUSINESS CLASS HOTEL''...YEAH! WTF?!!!
WELL AS THE SAYING GOES ''A SMILE COSTS YOU NOTHING" and we were GLAD that ATLEAST their business card made us do just that!...SMILE...LAUGH!...SMILE!
CONS: AHEM! IF YOU HAVE READ THIS REVIEW, YOU WOULD KNOW!
Exactly as I started this review let me STOP it with this ''PLEASE AVOID! - PLEASE AVOID! - PLEASE AVOID!''
Even their best rooms are terrible...'' Please Avoid! - Please Avoid! - Please Avoid!'...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC