From time we arrived I truly wasn't satisfied with staff or presence of hotel. No assistance with luggage, they guy at front door stood there watching while we unloaded luggage. Front desk help didn't speak english, he kept turning to my Brazilian friend. We were given keys and safe lock to room, keys didn't work had to return to front desk. Tried to find safe in room to lock valuables, there where holes in the wall from where the safe used to be. Room has a/c but no thermostat control. No soap or shampoo in the room had to call and make a request .
At 6pm we decided to go to the pool, the bar pool was closed, and no towels for guests. FYI, for handicap guest, the pool is not handicap accessible, we had to take 1 flight of stairs to access pool. Next morning I was doing some work on laptop, and had some friendly ants crawling on desk and found them in the bathroom. Pillows are hard and uncomfortable.
This hotel is definitely NOT meeting or event approval as I do meetings and events for a living. Wished the Best Western had rooms available as I always stay there.
- Also Known As:
- Marante Plaza Hotel Recife, Brazil
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