Worst experience imaginable.
Reserved a king suite with a bed and a sofa bed. Received a confirmation of reservation.
When we arrived, the clerk at front desk gave us a room with only one bed. No apologies. One person slept on the floor
Asked for a room like the one we received confirmation for.
Was given a key to a room that was already occupied.
Returned that key and the clerk thought it was funny.
Near midnight another guest was given the key to our room by the clerk at the front desk. Guest attempted to get in the room and was stopped only by the latch above the lock.
Phone was never turned on in our room.
No apologies from Marriott Courtyard.
Stay occured last week, in late June, 2004.