Road trip to Malacca (3D2N, May 12)
We decided to book with Hatten Hotel cos it is the latest hotel in Malacca. Nice room but the service definitely need a lot of improvement. As the hotel is still under renovation, many facilities are not avaiable which they should have informed before accepting any booking. Here are our feedback:
. Love the spacious room. (1563 & 1564)
. Location is great, food & shopping just near by. Hatten Square was a disappointment (avoid this if you don't want to waste your time) :(
. Hotel guests get free parking. I was told that the parking is chargeable when making reservation with the FO Manager! So don't tap your "Touch & GO" card when entering the car park gantry like us ya, pick up the ticket and have the FO to validate for u.
. The initial check-in was not very pleasant. We arrived about 10.30am and hoping be able to check-in earlier. What we got from the guy (with glasses) was a cold NO. We were carrying a few bags with us, and he didn't offer any help or offer to keep our bags with the concierge while waiting for check-in at 12noon.
. Saw old folks struggling with their luggage but didn't see any of the staff offer help to them
. Air cond was down at almost 12 mid-nite in our room (1563) and reported to FO. 2 technicians came and insisted that it was the setting on the air con thermostat although we told him it got nothing to do with that. 30mins past, I decided to call FO again cos the room was still warm. Wait for sometime, no sight of any help and call FO again! This time I insisted for a room change as we were really tired. Someone came with the room keys (1573) after 15mins later and guess what, he was stand at the door watching us struggling with the luggage!!!! We smelled cigarettes immediately entering into 1573 (the previous guest must have smoking heavily in the room!), despite I am sensitive to that smell and was suffered from running nose & bad headache (due to that), I continued with the room as I was really tired and disappointed with the service.
. Cleanliness: It was ok with 1563 but found dead & dried cockroache in 1573, juz below the window!
. When making reservation, I was told all room are non-smoking. I was given a room filled with cigarettes smell when room change in the middle of the night!
I will probably check-in to Hatten Hotel again (when it's still new) and will lower my expectation :)
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