Stayed overnight at the hotel with the initial impression of sleeping in the heritage premise but it was not the case. The rooms are located in the new block behind the heritage building, which was used to house the restaurant, bar, library and the lobby only. We were greeted by the friendly staff wherever we went in the hotel compound. Service was prompt from check-in till check-out except at The Mansion Restaurant. I pre-ordered my vegetarian meals with the hotel but somehow when it's time for meal, the waiter & waitress did not seem to know how to handle my pre-order. Apparently, the hotel did not have printed food menu for the vegetarians. Dinner was still okay as the Guest Liaison Officer was present to manage it for me. However, the breakfast was slow until the restaurant captain/manager appeared to take our order. The semi-buffet style breakfast was not impressive at all. Very limited choices for big eaters. Cooked/hot dishes were even more pathetic. Taste rather bland. However, they charged RM70 per pax which was rather overpriced.
I'd give compliments to the room cleanliness and decorations. Comfy bed with fine touches such as bath salt sachet, luxurious bath tub and turn-down service were great! The day bed was another commendable feature of the room. The room came with more than 30 TV channels to choose from. I was given two conncting rooms which comprised a Deluxe King with a Twin bed configuration. However, the Twin room was too near to the adjacent hospital building with some noise in the early morning.
Hotel location is rather hidden by the hospital, especially the car park. We entered the hotel from the backyard most of the time. It's not so near to Jonker Street, the Red House or A Farmosa tourist spots. Unless one travels by car, it's be a long walk in view of the busy traffic and narrow pedestrian walkways in Malacca town.
Generally, I think the hotel need to re-price its offering for room & food to be more competitive among the 5-star resorts. The hotels is good for relaxation and honeymooners but be prepared to pay for the price!
Get a room facing the Melaka river but not the connecting room at the corner of the building, which...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
21 June 2012
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We have taken note on your feedback and it is much appreciated. Our Chef and F&B Manager have prepared a vegetarian menu which will be presented to guests upon request.
Thank you and warm regards
This response is the subjective opinion of the management representative and not of TripAdvisor LLC