This hotel is very conveniently located, and the rooms are nice and comfortable. We had a bad checkin experience -- we had booked two rooms (for our family of 4) and requested one to have a king size bed and when we arrived none were available. They had other rooms with king size beds but would not give them to us because they were more expensive. A supervisor also could not remedy the situation. Overall our stay was not as comfortable as it should have been and this left a bad impression of the hotel service overall.

The lobby is nice,rooms are average.

However the food, in particular breakfast , aside of having few choices, what was astonishing was finding a cockroach walking in the bread station. The staff was informed and the only action was to laugh among them, and later on advised us that the cockroach had been killed, no apologies or concern for the hygiene were shown.

I will never stay here again!!!

I stayed here for a night on a business trip in April. First impressions were of a grand but rather tasteless foyer.

Check-in was a disaster. I was told there was no reservation for me. I showed them confirmation code and reservation details on my PC. The front desk manager was unable to find any trace of it, and told me that if it had been booked through the internet by the agent, they might not have it.

So even if you have a confirmation no., it does not mean you will get a room! The manager left after 15 mins to "check with sales". Iw was another 15 mins before one of the hotel reception clerks took the initiative to allocate a room and issue me with a key regardless of reservation status.

More shockingly, another guest walked in and sufered the same fate whilst I was waiting. I asked about a colleague who was scheduled to arrive later than me, and his reservation had been cancelled!

My issue is that even if there is a serious hiccup, or a systemic problem, guests should not be kept waiting for half an hour (I timed it) at the front desk.

Service in the main cafe/restaurant was also full of hiccups. I ate there for dinner as I had arrived late, and for lunch the next day as I had meetings in the hotel.

I asked for a coffee after lunch, and was told it was not included in the price of the buffet lunch. I told them I would pay for it, but it still took ages to arrive. I also noticed that the food served at lunch and dinner was identical!

Thankfully rooms in the hotel are more representative of this grade of hotel. The room was clean, furnishings are average, and everything worked OK.

I do not intend to stay here again.

I've stayed in this hotel 3 times. Every time the rooms have been great, the breakfast is nice, the amenities in the rooms are wonderful, love the shower!, clean, friendly staff, etc. The last time my friend and I stayed we asked for several things from the staff and each request was met with courteous, speedy action. Very please. Also a great location.