I suspect reviews at the Tropico Latino may be based on which room you stayed in. We, personally, had a terrible experience in room 11, however, in looking at the property as a whole, I suspect you could have a wonderful one too. It's a difficult review!
Our personal experience was this:
The parking lot was not secure. That was fine, just meant we had to haul all of our luggage with us to the check in desk. This was about 25-30 yards, but it was through gravel, so you couldn't roll your suitcases. We were greeted by one person as we walked down the path who grabbed my suitcase for me. Had we not been so concerned about our luggage, we found out later there is a way to drive up to your cabin to drop off luggage...so don't make our mistake!
The staff was very friendly...I really liked all of them! The grounds are beautiful and the beach is very nearby...just a few yards from most cabins. It was well maintained.
We rented the two bedroom suite. I suspect it may be the only two bedroom on the property, but I'm not sure. At first glance it was cute! It had a private porch with 4 chairs and an outdoor shower in back to rinse off from the beach. The inside had a small kitchen area, a bedroom with a queen bed and a bedroom with 2 twins (they brought a third twin bed in for us to accomodate our 3rd child). The bathroom was large and tiled, with two sinks.
Sounds nice so far? It was, except that the ground was crawling with ants, as was the kitchen counter. There were cockroaches and beetles as well. I could see them coming in from under the 4 doors in the cabin. One door had little crab coming in! We found a crab behind one of the beds too. We ended up blocking the "crab" door with a towel and spraying OFF! around all of the other doors. This seemed to stop the flow of insects.
Next, we discovered that the floor was filthy. The kids feet were just coated with dirt. The sinks had mildew and mold around them and looked unwashed. The shower drain had hair in it and you could feel grit on the bottom. That was the last straw for me.
Thank goodness, the linens were clean. (The maid service came the next day before we could check out...the towels were changed, the beds made, but not changed...but the shower and sinks, in fact entire bathroom and floors, were completely ignored).
Just a side note, there were bongo drums being played for a while that night. I took a sleeping pill because I'm a huge chicken when it comes to large quantities of insects in my room and knew I would lay there freaked out...so I can't say how late they went, but I don't think it was too late. Definitely had a surfer / hippie kind of vibe going. Probably a pretty good place for young people.
We stayed the first night simply because it was too late to leave but checked out the next day. The management would not refund our money, however, we did pay a package price through a travel agent and the hotel had not received their money yet, so we are working with the agent to see what can be done.
The positives about the place: It was beautiful overall, the restaurant, though expensive, had really good food. The owner or manager, not sure who he was, was geniunely interested in what he could do to improve things...he pressed us to find out exactly what we didn't like about the stay...we told him and he was kind about it.
The town of Malpais was not my favorite either. Again, probably more geared toward the young surfer / party type person.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Would I recommend this hotel to my best friend?
No way!
I recommend this hotel for:
Young Singles
I do not recommend this hotel for:
An Amazing Honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older Travellers, Great pool scene, Families with Small Children, Families with Teenagers, tourists
I selected this hotel as a top choice for:
Beach / Sun, Outdoor / Adventure