I stayed at this hotel over 5 years ago and based on that experience never went back. However, I made an exception last February and was pleasantly surprised. The whole place has been re-done. The rooms are nicely appointed, spacious enough, and comfortable--up to international Holiday Inn standards. The staff are very pleasant and informed. There's on on-site travel agency/tour desk, too.

The location is excellent if you have to be in downtown San Jose. Business travelers should look here. Breakfast is good.

We checked in to a rude and incompetent staff. Later we brought a local friend to the hotel and they charged us 60 dollars to bring the person to our suite.

I woke up the next morning with bug bites on my legs...
I reported this to the staff, they were rude......

We all checked out and moved to another nearby hotel... Holiday Inn should force these people to remove their name.... it is a joke..

Stayed here at the tail end of a Caravan tour. The hotel is in a very central part of San Jose, easy walking distance to Central Market, museums and other tourist attractions. The room was spacious and clean. Overall, the hotel has no character, but it was more than adequate for the one night stay.

We were in San Jose, Costa Rica the end of November. The hotel staff was courteous, helpful and beyond accommodating. They spoke English fluently and were more than happy to help in any and every request that we had: and we had many!

There was a travel agency on the lobby floor who arranged a trip to El Arenal (volcano) which was much easier to do by tour just to get our "feet wet' and explore the city and streets enough to rent our own car and explore the rest of the country on our own. We used this particular hotel as a base to be able to travel around the country and return a few days here and there.

If you're in Costa Rica, might as well take off to Panama which is an hour flight and very worthwhile. However, each time we wanted any information at all, the front desk was eager to help and didn't expect anything in return. It was like a home away from home.

The one thing that was a "problem" for me was the fact that there were many rooms that had recently been painted, which was very bothersome for my allergies, making it impossible for me to sleep. The hotel was more than happy to guide us to several rooms and allow us to select one that was to our liking.

A must do in Costa Rica; Manuel Antonio. Jaco is just average, but has a good location for the Canopy Tour. Keep in mind that if you're driving to any of these locations, it is a breathtaking drive, yet getting out of the city is very tricky if you're only used to driving in the U.S. Also, all, and I mean ALL the cars we tried to rent were stick-shift, no automatic in sight; meaning that not everyone can get themselves around.

Last but not least; the people in Costa Rica are absolutely the nicest we have ever encountered, and we've traveled to more than 50 countries so far. They will go out of their way to help you, just because. Another must do: the coffee! It is to die for.
Enjoy.