We stayed at the Europa hotel in San Jose, Costa Rica from Oct 16 to 23, 2007. The first room was an outside room with street noise and streetlamps shining through the drapes; unable to get any sleep. The management was co-operative in moving us into one of their renovated rooms overlooking the courtyard/pool which was much better. The dining room and most of the hotel staff was very professional. It would have been a satisfactory stay if we had not had an unfortunate incident on check-out.

The manager confronted us with not paying our phone bill; we had not left a $10 deposit to open the phone line, so the phone was inoperable to us. Someone had charged $16 worth of calls to our room; switchboard said they came from our room and had to be paid by us. Without investigating, the manager threatened to call the police and make us miss our return flight.
He admitted it was the second incident that day and finally agreed to call one of the numbers on the bill, of course the person answering the number did not know us. This took an hour and a half to resolve and was all done in the lobby in front of all the guests and staff. We have reported it to our booking company to alert them. We don't know if the internal problems at this hotel have been resolved and don't want other travellers to end their vacation, possibly missing their flights.
Elyane and Brian

I was staying in San jose for 3 days and stayed here for its price and convenience of local in the city.

I moved rooms after the first night becuase of the noise from the interior and elevators. I then looked at 2 other rooms before selecting one. The rooms vary greatly!!!

All in all great security, nice bar and restaurant. It is ok for a budget hotel for a few days only

Stayed there with my family over spring break vacation 2007. We first got a room with windows looking at the main street, but it was too noisy and it seemed very old, so we asked for another room and got a more decent and quiet room. It included breakfast which was very good, more than I expected. The staff was very nice and helpful. It’s within walking distance of the fast foods, restaurants, central market, banks, stores, etc. It is a good budget hotel if you plan just to shower and sleep in it.

I arrived at this hotel and they didn´t have my reservation although I had made one over the phone about 4 weeks in advanced. However, they gave me a room anyway. The room itself left a lot to be desiredÑ the furniture was old, the bedsheets were very worn out, and it just looked cheap all around. For the US$70 that they were charging me, this was not what I expected. In the morning I had breakfast at the hotel, which was included in the price. The food was very basic and not particularly tasty. At that point, I decided to book a room in another hotel and left that same morning. I found a much better accomodation for the same price close by.