As frequent business and leisure travelers, my wife and I have had the opportunity to visit many different properties both within and outside our United States. I write this review because we especially enjoyed our week at the beautiful Ramada Plaza Herradura while I attended an International Symposium at the Ramada Conference Center. The conference center was large, well equipped, and easily accommodated the large number of attendees and its many parallel sessions. It provided ample space for poster sessions as well. And while I attended the conference, my wife enjoyed sitting by the pool and her visits to the spa. Our room was bright, roomy, and had a beautiful view of the multi-level swimming pool and attractive landscape. The front desk staff was courteous and helpful, the restaurant buffet foods were displayed tastefully, and the wait staff always amazed us by remembering our likes and dislikes-even after our first visit to the restaurant. It’s always difficult to visit, and to attempt to drive in an unfamiliar place- especially when you don’t speak the language of the country. But when we decided to venture out of the hotel to do some sight-seeing on our own, we met the hotel General Manager in the lobby by chance, and he took a personal interest in us. When we explained our driving anxiety, he drove with us to explain the difficult traffic pattern in the vicinity of the Ramada. He always made himself available to answer our questions, suggested sight-seeing excursions, and provided help whenever we needed it. And when my wife developed a medical problem, he arranged for a doctor to visit her at the hotel nearly immediately and arranged for the delivery of an antibiotic to the hotel even though her problem occurred during the evening. Thankfully his personal and rapid response resolved her problem quickly, and she was able to enjoy the remainder of our stay.

We were on our Honeymoon and we had to stay there for 1 night due to being overbooked at our hotel Merlia.(Great Hotel)next door.
It's started bad from the time we got there. It's took us over 15 minutes to check in,because they couldn't find us in the computer.
A Wedding was going on that night and we went out to dinner because of the loud noise. We we arrived back at 9:37pm, there so many intoxicated people roaming around we almost ran to our room.
They put us on the same floor as the party and all we could hear loud music throught out the night. After 4 calls to the front desk,they promised they would have them turn the music down and promise it will end at midnight. I had to get dress and go to the front desk in person at 1:32am. the young man try to hid from me because I was upset. All I wanted was to speak to the Manager, because each time I called they promise that a Manager would call back. I made him call the manager in front of me and the manager promised that he would refund our $142.00 and move us away from the party.
After returning home (Sweet America) we have yet seen a refund.
P.S.
When you walk in this Hotel, There a large sign which states:
Restful Sleep and Manager On Duty....................

I registered a large group for a weekend stay. It took 4 weeks for the hotel to provide me with a final bill reconciliation that was thousands of dollars less than what they initially claimed the group owed. The hotel management refuses to communicate with me, nor will they correct their few remaining bookkeeping errors to reduce the charges. I don't know if this is a cultural difference or if the hotel management is inept. The hotel is no better than 2-stars but their customer service needs improvement.

The very fact that they charge as much as they do for this hotel is insulting. It's a little misleading too, because it gives you the impression that they might utilize that extra cash for hotel maintenance, buying carpet that isn't 20 years old, creating a decent fitness center, etc.

My first annoyance was that high speed internet is not free in your room. It is only free in the lobby using their WiFi. Ok, that's not so bad and hey, the bar's right next to the lobby so I can have a drink too. Now if I could just get the waiter to ask me if I wanted another drink when my first drink is done. I usually have to track him/her down to get another.

The hotel inside is ugly. Carpet that is obviously old and needs to be replaced. The bed linens and pillows are cheap and old. The plumbing and bathroom are poorly maintained. My first room's Jacuzzi broke and wouldn't shut off.

My second room smelled strongly of mildew and was a little less clean. Small bugs seemed to have established a habitat on my bathroom sink and counters.

When I called the front desk to complain about these issues they really didn't seem to give a (--) and said that the hotel was full.

Well, the next morning, while dressing I found that a roach had taken residence in my dresser. This was the last straw. I sent all of my clothes away to be laundered and found a cheaper, better hotel during the day. I returned in the evening and packed my belongings, vowing never to return to another Ramada.