For the price we paid, the service we received from the front desk staff was horrible. They did little to nothing to accomodate are needs, and were extremely rude. Simple tasks such as cancelling an existing reservation seemed to overwhelm them.
When I asked if I can speak to the Manager, I recieved the response, "He's eating, come back in 15 minutes". Someone forgot to mention to them that they are working in the "hospitality" industry.
The service everywhere else (e.g., cleaning, coffee shop, fitness center) was exceptional. Ester is the best, I love her.
*** Warning*** The following individuals are extremely incompetent (in ascending order):
1.) David (Manager)
2.) Johnny (Manager)
3.) Juan Carlos
I would only come back to this hotel if the above mentioned individuals were terminated of employment.










Value
Rooms
Service




