I am sorry to hear that this guest did not have a very good stay with us. I honestly don't know what they mean by the place being run down since the building and the facilities are all new and much of the remodeling we have done is less than 2 years old, rooms are spacious and we try to keep everything in the best shape we can. With only 34 rooms, our maintenance man still has a full-time job and he is constantly finding small things to do.

I especially don't know why they found the restaurant "spooky". Many of our guests enjoy the atmosphere of the restaurant and come back to stay with us again and again. I just went into the restaurant and I counted twelve lights above the tables and in the ceiling, not to mention the natural sunlight coming in from the solarium and along one whole side of the restaurant. I did not see anything dark, run down or spooky. As for the fruit juice, everything is made from real fruit. The cooks cut up real pieces of fresh fruit such as papaya, pineapple and local fruits such as cas, carambola, guanabana or tamarindo every morning. They then mix this pureed fruit with water and sugar, which you need to do or the juices would be extremely strong and even bitter (like the carambola). We even put fresh cut fruit on all of our breakfast plates. This morning we served tamarindo and cas juice. If for any reason you want a type of juice that is not being served, just ask the waitress to make you up a glass and if we have it, we'll make it for you just how you want it. The other items on the breakfast menu consist of Pancakes, French toast, "Breakfast Scrambler" and omelets all served with fresh fruit, crisp bacon, hash browns or the famous Costa Rican "gallo pinto", coffee and toast.

I definitely understand this guests complaint about the tour not being booked and I know it is very frustrating when you want to get out and do something on your vacation and you can't, especially on your vacation. We have a sign at the front desk that reminds people to reconfirm any tours or car rentals that they have with us because all of the tours and car rentals are done by third party companies. We do not do them directly. We merely make the arrangements for our guests as a free service, however we cannot be held responsible if for any reason the tour/car company loses your reservation or wrote some of the information down wrong, which is the reason we have the sign reminding people to reconfirm any reservations in the first place. However, in this case, it was partially our fault as well. The guest requested a tour by e-mail the afternoon of the day before. Unfortunately, I did not get to the e-mail on time before the tour company closed that day, which is why they did not pick them up the following morning. I would recommend to anyone reading this that if you wish to take a tour or book a car rental to please try to let us know 24 hours before (if possible) so that we have time to contact the tour company during regular business hours and so that they have time to send us back a confirmation. I try to answer the e-mails as quickly as I can, however there are times when I may not get to them for a few hours.

As for the taxi, we discount the $10 that it costs you off your bill. We do not discount extra tax on top of this $10 because you do not pay tax on top of this amount. It is already included in the price of the taxi. If you were charged for some sort of tax on top of the price of the taxi, we would discount this as well. Basically we discount whatever is on your taxi receipt, which is exactly what we have done.