Hotel with huge rooms but in terrible condition and with lousy service! First room bed was completely soaked with water. dripping from roof. At first they said that I couldn't change rooms because the hotel was full. Finally switched me to a "Junior Suite." Huge room with three beds and two baths. BUT...must walk up four flights of stairs to get there. AC did not work, Macdonalds wrappers on bed from previous guests. Empty minibar. Bed smelled strongly of urine. And to top it all off, on second day, it took three trips up and down the stairs and 45 minutes of waiting just to get into my room, with something wrong with the lock. Aweful experience - heed the warnings!!

One good note - I saw the Presidential Suite, which looked fine, but if you are going to pay that much go somewhere else!

Checked into the room and found that of the five lights only two worked. My wife and I like reading. When we requested light bulbs the desk clerk told us nothing could be done until next morning. Same request on the following morning with the same result: no light bulbs. Bathroom shower has no curtain or shower door and water goes all over the place including on the toilet. Not a pleasant situation when that happens. Fixtures need a good cleaning. We requested the front desk to send us to museum and they sent us to the wrong place after expensive cab ride. They throw in breakfast which is terrible. What is really sad is that this place could be a real first class place if management got it together. Right now they dont.

Arrived late afternoon with pre-reserved room for two persons. The hotel service desk @ check-in was pretty slow with only 1 person working the desk and only 1 customer ahead of me. Room was clean with no problems. Ate dinner and found it to be a lil'expensive when buying some simple pasta. The kept forgetting the bread an butter several times. The restaurant is outdoors and near the pool. Everything seemed well-maintained. I would rate the hotel AVERAGE because there wasnt anything that I really loved about the hotel nor did I dislike it either. However, I didnt feel that it had any charm too it like the family owned/run hotels and B&Bs. I kind of missed that feel. However, it suited me for the 2 nights I stayed there...one night arriving at the beginning of the trip and one night departing the trip.

Only stay here if you must. It is in bad condition - dirty halls, old rooms and bathrooms.

We stayed here on 2 different nights and found that the hotel caters to large groups of high school aged kids. While it is close to the airport- which is good for an early morning flight-it is right on their main highway and not in walking distance to much. It is about 15 minutes to downtown San Jose from the hotel.